Hi, I’m
ASHANTI WILSON
Miramar,FL
Summary
Focused patient care professional accustomed to prioritizing and delivering basic patient care. Eager to utilize my Customer Service skills in oral and written communication to enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
years of professional experience
1
Certification
Work History
GROUP1001 Clearspring HealthcareMiramar, FL
Medicare Representative
03.2022 - Current
Job overview
- Daily tasks include: ongoing incoming and outgoing phone calls; ongoing incoming and outgoing email; ongoing use of member database and members’ electronic medical records; processing paper mail; and processing faxes
- Respond to and answer all member and provider inquiries in a courteous, responsive, and timely manner following all departmental and organizational policies and procedures
- Use call tracking systems to document communication with members and providers
- Work collaboratively with providers and members to ensure effective customer service and issue resolution
- Arrange interpretation services for members as needed
- Respond and assist members with Primary Care Provider (PCP) assignments
- Outreach to members regarding benefits and eligibility requirements
- Coordinate mailing of member materials as needed.
ZUMBA FITNESSHallandale, FL
Quality Assurance Coach
04.2019 - 02.2022
Job overview
- Applied coaching techniques and tools to support managers and team members in improving performance
- Implemented new quality assurance and customer service standards
- Established and tracked quality department goals and objectives
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Determined quality department standards, practices and procedures
- Monitored staff organization and suggested improvements to daily functionality
- Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction
- Assured consistent quality of production by implementing and enforcing automated practice systems
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Maintained Business Manuals and Agent resources Pages Provide 1/1 sessions with agents to improve low performer.
PCNA BULLETLINE
Order Processing Specialist
02.2016 - 11.2019
Job overview
- Completed accurate order entry and data verification.
- Processed cash payments and credit and debit card transactions.
- Documented shipping information for orders and tracked packages when necessary.
- Assisted customers with product and service selections.
- Updated company tracking system with latest information.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Liaised with suppliers and vendors for prompt delivery of orders.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
Education
Associate of Art Degree
Broward College
A.A.DEGREE
2023
BROWARD COLLEGEHollywood, FL
PATINT CARE TECHNICIAN from PCT CERTIFICATION
06.2023
Skills
- Employee supervision
- Policy reinforcement Knowledge of quality
- Systems
- Staff training and development
- Quality control tests Dependable and
- Responsible
- Training and Development
- Critical Thinking
- Excellent Communication
- MS Office
- Written Communication
- Direct Patient Care
- Customer Inquiries
- BLS CERTIFICATION
Certification
- BLS
- PCT
BLS
Basic Life Support
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medicare Representative
GROUP1001 Clearspring Healthcare
03.2022 - Current
Quality Assurance Coach
ZUMBA FITNESS
04.2019 - 02.2022
Order Processing Specialist
PCNA BULLETLINE
02.2016 - 11.2019
Associate of Art Degree
Broward College
A.A.DEGREE
BROWARD COLLEGE
PATINT CARE TECHNICIAN from PCT CERTIFICATION
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