Manali Saffren
Jackson,Michigan
Overview
6
6
years of professional experience
Work History
Medicare Representative
Wellabe
Cape Coral, FL
02.2025 - 11.2025
- Managed a high volume of inbound calls with providers and patients regarding supplemental policies
- Provided accurate information regarding benefits, eligibility, and claim details
- Educated policyholders on their rights and protections under Medicare regulations
- Coordinated with all of HIPPA guidelines
Insurance Verification Specialist
GoHealth
Katy, TX
06.2024 - 12.2024
- Managed high-volume insurance verifications, screenings, and documentations
- Accurately navigated CRM systems and data entry procedures
- Maintained a high level of professionalism while personalizing every interaction
- Proactively responded to all inquiries or complaints regarding Medicare Advantage plans
- Complied with HIPAA guidelines and regulations for confidential patient data
Customer Care Representative
Aflac
Katy, TX
04.2023 - 05.2024
- Reviewed and processed life, death, and disability claims and benefits
- Documented personal, demographic, and medical information according to HIPPA regulations
- Utilized CRM systems to collect, analyze, and process patient data properly
- Responded to inbound calls and made outbound calls accordingly
- Contributed to team success, consistently achieving call center performance metrics
Shift Manager
Walgreens
Jackson, MI
02.2020 - 03.2021
- Supervised daily operations, ensuring compliance with company policies and procedures
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards
- Trained and mentored new employees to maximize team performance
- Excelled in every store position and performed all cash handling duties securely
- Achieved consistent customer satisfaction by conducting business promptly and professionally
Education
High School Diploma -
Mariner High School
Cape Coral, FL06.2018
Skills
- Goal oriented
- Data entry proficiency
- Multitasking
- Written and Verbal communication
- Detail oriented
- Problem-solving
- Time management
- Organizational
- Decision-making
- Phone etiquette
Timeline
Medicare Representative
Wellabe
02.2025 - 11.2025
Insurance Verification Specialist
GoHealth
06.2024 - 12.2024
Customer Care Representative
Aflac
04.2023 - 05.2024
Shift Manager
Walgreens
02.2020 - 03.2021
High School Diploma -
Mariner High School