Awo Sarpong
Spring,TX
Summary
Proactive Sales Associate with a track record of enhancing customer satisfaction and boosting sales at Forever 21. Excelled in customer service and teamwork, adept at problem-solving and time management. Demonstrated ability to maintain professionalism in high-stress situations, significantly contributing to repeat business and positive financial outcomes.
Overview
2
2
years of professional experience
Work History
Sales Associate
Forever 21
03.2021 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Food Service Worker
Tropical Smoothie
09.2019 - 03.2020
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
Bachelor of Arts - Journalism, Print
Sam Houston State University
Huntsville, TX05.2025
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
journaling
I love to write down my thoughts as well as my plans for the day; anything that comes to mind that I feel should be put on paper.
Timeline
Sales Associate
Forever 21
03.2021 - 06.2021
Food Service Worker
Tropical Smoothie
09.2019 - 03.2020
Bachelor of Arts - Journalism, Print
Sam Houston State University