Axel Esparza
McDonald's
Chicago,IL
2
years of professional experience
Dependable college student with experience in customer service, management, warehouse operations, and forklift operations. Skilled in basic automotive mechanical work and effective in high-pressure environments. Demonstrates strong communication abilities and a proactive approach to learning new skills while managing responsibilities independently.
Work History
Crew Member
1 Year 7 Months- Prepared and assembled food items according to company standards.
- Maintained cleanliness and organization of work areas during shifts.
- Provided excellent customer service by taking orders and addressing inquiries.
- Collaborated with team members to ensure smooth operations during peak hours.
- Assisted in training new crew members on operational tasks and protocols.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Interacted pleasantly with guests to deliver quality customer service.
Order Picker
3 Months- Operated forklifts and pallet jacks to move products efficiently.
- Selected and picked store orders accurately from warehouse shelves.
- Utilized scanning equipment for picking packing and shipping orders.
- Confirmed items picked for orders by keying codes into system.
- Replenished Items in designated spots.
- Maintained cleanliness and organization of storage areas throughout shifts.
- Followed safety protocols to ensure secure handling of perishable goods.
Manager
7 Months- Supervised daily restaurant operations to ensure smooth workflow.
- Trained and mentored staff on customer service best practices.
- Managed inventory levels and maintained stock organization standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Team Member
4 Months- Assisted customers with product selection and inquiries.
- Stocked shelves and organized merchandise displays.
- Operated mobile devices to organize mobile orders and answer customer calls.
- Multitasked handing out orders to different customers at the same time while satisfying everyone's needs.
- Built and maintained working relationships with peers and upper management.
Education
High School
- Member of the George Washington wrestling team.
- Completed 40 community hours as teacher assistant.
- GPA: 3.5 GPA
Associate of Science - Physics Engineering
Skills
Food preparation
Order picking
Inventory management
Warehouse logistics
Quality assurance
Performance tracking
Employee training
Team leadership
Effective communication
Customer service
Relationship building
Scheduling
Time management
Multitasking abilities
Conflict resolution
Organizational skills
Stamina for tasks
Sales support
Initiative
Attention to detail
Team collaboration
Timeline
Order Picker
Dutch Farms
05.2025 - 08.2025Read More
Crew Member
McDonald's
01.2025 - 08.2026Read More
Manager
Burger King
10.2024 - 05.2025Read More
Team Member
Walmart
05.2024 - 09.2024Read More
George Washington High School
High School
Read More
Chicago State University
Associate of Science from Physics Engineering
Read More
Certifications
- ServSafe Food Handler Certification
- Forklift Operator Certification
Training
Workshops and Seminars Attended: Chicago Builds, Serv safe food safety classes, and Olive Harvey community college forklift classes.