Hi, I’m
Axel Nunez
Summary
Dedicated Customer Service professional with knowledge of products and services. Offers personalized advice and solutions to cultivate and nurture customer relationship for business success. Leverages knowledge and expertise to drive outcomes and exceed customer expectations
Overview
3
years of professional experience
Work History
JPMorgan Chase
Associate Banker
07.2023 - Current
Job overview
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Provided advice on different bank products and financial options.
- Collaborated with Specialists to connect customers to experts who can help with specialized financial needs.
- Diligently follow-up on clients inquiries and previous calls, ensuring all client needs are addressed and potential opportunities are pursued.
ITA Promotions
Brand Ambassador
07.2022 - Current
Job overview
- Mentored new team members, fostering a collaborative work environment and promoting employee growth.
- Greeted customers warmly and pleasantly answered inquiries.
- Facilitated team communication to efficiently address client needs and resolve issues.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Home Genius Exteriors
Field Marketing Expert
01.2023 - 04.2023
Job overview
- Enhanced customer experience during events by addressing inquiries promptly while providing detailed information about products and services.
- Developed strong client relationships through consistent follow-up, addressing concerns, and delivering on promises.
- Reduced cancellations by providing excellent pre-and post-sales support and promptly addressing any issues or concerns.
Bj's Wholesale Club
Deli Worker
06.2022 - 08.2022
McDonald's
Shift Leader
08.2021 - 06.2022
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Enhanced teamwork within the staff, promoting collaboration and communication during busy shifts.
Education
Charles Herbert Flowers High SchoolSpringdale, MD
High School Diploma
06.2022
Skills
- Courteous with Strong Service Mindset
- Identifying and understanding Customer Needs
- Relationship Management
- Portfolio Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Associate Banker
JPMorgan Chase
07.2023 - Current
Field Marketing Expert
Home Genius Exteriors
01.2023 - 04.2023
Brand Ambassador
ITA Promotions
07.2022 - Current
Deli Worker
Bj's Wholesale Club
06.2022 - 08.2022
Shift Leader
McDonald's
08.2021 - 06.2022
Charles Herbert Flowers High School
High School Diploma