Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hawa Hassan

Louisville,KY

Summary

Efficient professional in financial client services, known for high productivity and ability to complete tasks swiftly and accurately. Specialize in account setup, customer verification processes, and compliance adherence. Excel in communication, problem-solving, and organizational skills, ensuring seamless operations and exceptional client experiences.

Overview

9
9
years of professional experience

Work History

Personal Banker

PNC Bank
Louisville, KY
09.2023 - Current
  • Provided customer service to clients, including answering questions and resolving issues.
  • Cross-sold banking products such as credit cards, loans and investments.
  • Advised customers on various financial products available from the bank.

Branch Sales & Service RRT

PNC Bank
Louisville, KY
02.2022 - 09.2023
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Explained the features of various banking products available to customers.
  • Verified customers' identification to ensure compliance with laws and regulations.

Field Support Representative

Ricoh USA
Louisville , Kentucky
05.2019 - 03.2021
  • Handled telephone support calls from customers to determine issues and provide effective solutions.
  • Delivered outstanding customer service on each field visit to meet corporate guidelines.

Call Center Representative

Teleperformance USA
Louisville , Kentucky
04.2018 - 04.2019
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.

Cashier

Caesars Entertainment
Elizabeth , IN
05/ - 05.2018
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Developed strong customer relationships to encourage repeat business.

Mail Clerk/Data Entry Clerk

Randstad Office and Administration
Louisville , Kentucky
11/ - 05.2016
  • Separated mail to be transported to relay boxes along route for subsequent delivery.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Reviewed and updated account information in company computer system.

Education

Associate of Applied Science - Business Administration And Management

Jefferson Community And Technical College
Louisville, KY
05.2022

Skills

  • Bilingual
  • Upselling Products and Services
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Customer Service
  • Computer Skills
  • Courteous with Strong Service Mindset

Timeline

Personal Banker

PNC Bank
09.2023 - Current

Branch Sales & Service RRT

PNC Bank
02.2022 - 09.2023

Field Support Representative

Ricoh USA
05.2019 - 03.2021

Call Center Representative

Teleperformance USA
04.2018 - 04.2019

Cashier

Caesars Entertainment
05/ - 05.2018

Mail Clerk/Data Entry Clerk

Randstad Office and Administration
11/ - 05.2016

Associate of Applied Science - Business Administration And Management

Jefferson Community And Technical College

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Hawa Hassan