Axel Ortiz Maldonado
Kissimmee,FL
Summary
Self-motivated team player with strong interpersonal and communication skills seeking a role in an organization that promotes ethical values, culture, collaborative environment and advancement opportunities.
Overview
4
4
years of professional experience
Work History
Dispatcher
OnTrac
08.2023 - 11.2023
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 115 fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
District Service Manager
Affinitty Waste Solutions
12.2021 - 09.2023
- Resolved customer complaints over 17 properties in professional and timely manner.
- Hired, trained and supervised team of 25 service staff members to meet business goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Analyzed service reports to identify areas of improvement.
- Managed employee scheduling, payroll and data collection to maximize operations.
Transportation Dispatcher
FPG Humana
03.2020 - 04.2022
- Provide outstanding customer services to patients, colleagues and vendors
- Coordinate routes and schedules for fleet of 6 vehicles.
- Provide scheduled and last-minute transportation to 24 of our health clinics.
Education
CDL Training School -
160 Driving Academy
Orlando, FL09.2023
High School Diploma -
Josefa C. Del Rio Guerrero
Puerto RIco05.2016
Skills
- Bilingual
- Staff Training and Development
- Strategic Planning
- Time Management
- Quality Assurance
- Customer Service
Specialized Fields
- Training
- Customer Service
- Marketing
References
Available upon request
Additional Information
- CDL Class A
- DOT Card up to date
Timeline
Dispatcher
OnTrac
08.2023 - 11.2023
District Service Manager
Affinitty Waste Solutions
12.2021 - 09.2023
Transportation Dispatcher
FPG Humana
03.2020 - 04.2022
CDL Training School -
160 Driving Academy
High School Diploma -
Josefa C. Del Rio Guerrero