Aya Islim
Dearborn,MI
Summary
Highly motivated and committed Medical Assistant and business ownerwith proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Get Well Urgent Care
09.2023 - Current
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Reduced wait times by swiftly processing insurance claims, verifying patient insurance coverage and collected required co-payments.
- and obtaining pre-authorizations when necessary.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history such as patient medical history, vital signs and current complaints at intake. medication information, and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Business Owner
Aya's Sweets
10.2013 - Current
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Expanded market reach with targeted marketing campaigns and strategic partnerships.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Established strong customer relationships through excellent communication and attentive service.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Spearheaded community outreach efforts to enhance brand awareness among local customers and stakeholders.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality of products and services offered.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Trained and motivated employees to perform daily business functions.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Associate of Science - Biology
Henry Ford College
Dearborn, MI06.2025
Skills
- Patient-Focused Care
- Data Entry
- Direct Patient Care
- First Aid
- Medical Terminology
- Procedure Assistance
- Reliable Team Player
- Specimens Collection and Processing
- Time Management
Timeline
Medical Assistant
Get Well Urgent Care
09.2023 - Current
Business Owner
Aya's Sweets
10.2013 - Current
Associate of Science - Biology
Henry Ford College