Summary
Overview
Work History
Education
Skills
Certification
Languages
Volunteer Work
Accomplishments
Timeline
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Aya Maytham

Aya Maytham

Summary

Pharmacy professional with deep expertise in patient care. Proven ability to streamline pharmacy operations and enhance patient satisfaction through effective team collaboration and adaptive problem-solving. Known for precision in medication dispensing and excellent communication skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Certified Pharmacy Technician

Walgreens
09.2018 - Current
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
  • Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
  • Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
  • Optimized workflow processes to maintain accurate prescription records and ensure timely order fulfillment for patients.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Successfully organized flu and COVID clinics within the district to help reach our annual goal and vaccinate our patient population

Patient Care Assistant

Stavros Center For Independent Living
01.2015 - Current
  • Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
  • Monitored vital signs regularly, assisting in early identification of potential health issues.
  • Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.
  • Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

Medical Interpreter (Arabic & Russian)

Ascentria Care Alliance
05.2016 - 09.2016
  • Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
  • Followed ethical codes to protect confidentiality of patient medical information.
  • Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
  • Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.

Education

MBA - Healthcare Management

University of Hartford
West Hartford, CT
08.2022

Bachelor of Science - Biology

Westfield State University
Westfield, MA
08.2019

Certificate - Immunological Testing During COVID-19

Harvard Medical School
Boston, MA
04.2019

High School Diploma -

West Springfield High School
West Springfield, MA
05.2015

Skills

  • Immunization Administration
  • Problem-solving skills
  • Insurance Billing
  • Team Collaboration
  • Customer Service
  • Data Entry
  • Advanced Excel
  • SQL Programming
  • Healthcare Analytics
  • Claims Data Analysis
  • Healthcare management

Certification

  • First Aid/CPR/AED Instructor Certification – Red Cross.
  • Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).
  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
  • Licensed Pharmacy Technician - State Boards of Pharmacy.

Languages

Arabic
Native or Bilingual
Russian
Native or Bilingual
English
Native or Bilingual

Volunteer Work

Worcester Refugee Assistance Project, Worcester, MA


  • Tutor refugee students from Pre- K to high scool in various subjects
  • Assist families in the process of filling job applications and applying for jobs
  • Provide information to students on college applications and help them explore their interests
  • Assist mothers in finding childcare and other forms of services
  • Interpret information to refugees in various languages

Accomplishments

Science Undergraduate Research (Fall 2018 - Spring 2019)

  • Effects of Holistic Remedies on Bacteria Strains
  • Comparison of Mitochondrial gene across 25 organisms revealing horizontal gene transfer across different phyla

Elected to National Honor Society (Spring 2017)

Timeline

Senior Certified Pharmacy Technician

Walgreens
09.2018 - Current

Medical Interpreter (Arabic & Russian)

Ascentria Care Alliance
05.2016 - 09.2016

Patient Care Assistant

Stavros Center For Independent Living
01.2015 - Current
  • First Aid/CPR/AED Instructor Certification – Red Cross.
  • Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).
  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
  • Licensed Pharmacy Technician - State Boards of Pharmacy.

MBA - Healthcare Management

University of Hartford

Bachelor of Science - Biology

Westfield State University

Certificate - Immunological Testing During COVID-19

Harvard Medical School

High School Diploma -

West Springfield High School
Aya Maytham