Pharmacy professional with deep expertise in patient care. Proven ability to streamline pharmacy operations and enhance patient satisfaction through effective team collaboration and adaptive problem-solving. Known for precision in medication dispensing and excellent communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Certified Pharmacy Technician
Walgreens
09.2018 - Current
Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
Optimized workflow processes to maintain accurate prescription records and ensure timely order fulfillment for patients.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Successfully organized flu and COVID clinics within the district to help reach our annual goal and vaccinate our patient population
Patient Care Assistant
Stavros Center For Independent Living
01.2015 - Current
Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
Monitored vital signs regularly, assisting in early identification of potential health issues.
Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.
Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Medical Interpreter (Arabic & Russian)
Ascentria Care Alliance
05.2016 - 09.2016
Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
Followed ethical codes to protect confidentiality of patient medical information.
Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
Education
MBA - Healthcare Management
University of Hartford
West Hartford, CT
08.2022
Bachelor of Science - Biology
Westfield State University
Westfield, MA
08.2019
Certificate - Immunological Testing During COVID-19
Harvard Medical School
Boston, MA
04.2019
High School Diploma -
West Springfield High School
West Springfield, MA
05.2015
Skills
Immunization Administration
Problem-solving skills
Insurance Billing
Team Collaboration
Customer Service
Data Entry
Advanced Excel
SQL Programming
Healthcare Analytics
Claims Data Analysis
Healthcare management
Certification
First Aid/CPR/AED Instructor Certification – Red Cross.
Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).