Enthusiastic and dedicated professional with a strong background in customer service and a genuine passion for creating exceptional experiences. Seeking a rewarding opportunity in customer service to leverage my exceptional interpersonal skills, attention to detail, and ability to thrive in dynamic environments. Committed to ensuring guests feel valued, comfortable, and delighted with each visit.
Hi, I’m
AYAH ELBALOLA
Glen Allen,VA
Summary
Overview
4
years of professional experience
Work History
Wood and Iron Gameday Restaurant and Bar
Server
08.2023 - Current
Job overview
Cracker Barrel
Server
07.2021 - Current
Job overview
- Served as a pivotal part of the restaurant team, delivering outstanding service while ensuring guests' satisfaction with every visit
- Effectively managed busy dining periods, adeptly multitasking to take orders, serve food and beverages, and address customer inquiries
- Demonstrated exceptional problem-solving skills, promptly resolving guest complaints, and escalating complex issues to management for swift resolution
- Maintained a warm and inviting atmosphere, engaging with patrons and creating lasting connections to encourage return visits
Cracker Barrel
Hostess
07.2021 - Current
Job overview
- Served as the welcoming face of the establishment, greeting guests with a friendly and professional demeanor
- Expertly managed reservations and seating arrangements to optimize the dining flow and minimize waiting times
- Maintained a clean and organized reception area, leaving a positive first impression on arriving guests
- Proactively assisted servers and kitchen staff to ensure smooth operations and timely service
Five Below
Sales Associate
11.2020 - 08.2021
Job overview
- Engaged customers warmly, assisting with product selection and ensuring a positive shopping experience
- Operated cash registers accurately, processing transactions, handling refunds, and maintaining a balanced cash drawer
- Contributed to visual merchandising efforts, ensuring appealing displays and well-stocked shelves
- Fostered lasting customer relationships, utilizing upselling techniques to drive sales and promote loyalty
Hollister
Sales Associate
08.2020 - 12.2020
Job overview
- Demonstrated product features and benefits to potential customers, driving sales through effective communication
- Assisted in training and mentoring new team members, promoting a collaborative and supportive work environment
- Contributed to inventory management, organizing stock and assisting with restocking activities
- Responded to customer inquiries, resolving issues, and ensuring customer satisfaction
Education
Glen Allen High SchoolGlen Allen, VA
High School Diploma
06.2022
University Overview
Skills
- Customer Relationship Management
- Problem-Solving
- Time Management
- Teamwork
- Sales Techniques
- Detail Oriented
- Communication
- Adaptability
- Microsoft Office
- Product Knowledge
- Merchandising
- Outlook
- Organizational Skills
- Conflict Resolution
Timeline
Server
Wood and Iron Gameday Restaurant and Bar
08.2023 - Current
Server
Cracker Barrel
07.2021 - Current
Hostess
Cracker Barrel
07.2021 - Current
Sales Associate
Five Below
11.2020 - 08.2021
Sales Associate
Hollister
08.2020 - 12.2020
Glen Allen High School
High School Diploma
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