Ayahna Belser
Sumter,SC
Summary
Driven professional with a proven track record of delivering high-quality outcomes in fast-paced environments. Strong skills in strategic problem solving, effective collaboration, and execution of priorities.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Sandhills Medical
Sumter, South Carolina
01.2026 - Current
- Verified insurance details, collected payments, and scheduled appointments.
- Explained payment options, billing policies, and procedure-related visit requirements to patients, enhancing their understanding and satisfaction.
- Maintained accurate patient records in electronic health record systems to ensure seamless access to information.
- Conducted regular reviews of patient accounts for accuracy, ensuring timely resolution of discrepancies.
- Kept patient appointments on schedule by notifying providers of arrival and reviewing service delivery against schedule.
- Updated reference materials with Medicare, Medicaid, and third-party payer requirements, guidelines, policies, and accepted insurance plans.
- Used patient satisfaction surveys to identify improvement areas.
Customer Service Representative
FoundEver
Sumter, South Carolina
03.2023 - 12.2023
- Facilitated customer service by answering inbound calls, chats, and emails promptly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing returns, exchanges and technical support.
- Resolved customer issues with knowledgeable and friendly service, promoting high satisfaction levels.
- Tracked customer interactions using customer management software to enhance service delivery.
- Achieved personal and team performance goals in customer service in a customer service environment.
- Maintained composure and professionalism during challenging customer interactions in stressful circumstances and effectively diffused the tense situation
Front End Associate
Walmart
Sumter, South Carolina
05.2021 - 11.2021
- Greeted customers and assisted in locating merchandise, enhancing shopping experience.
- Kept shelves and displays organized for orderly store appearance.
- Restocked merchandise on sales floor.
- Executed store responsibilities, contributing to smooth daily operations.
- Counted money in cash drawers at the beginning and end of shift to ensure that amounts are correct and there is adequate change.
- Operated scanners, scales, calculators and cash registers accurately while processing customers' orders quickly.
- Ensured compliance with safety policies and procedures, promoting a secure shopping environment.
Skills
- Insurance verification
- Payment processing
- Customer Service
- Time management
- Team collaboration
- Effective communication
- Empathy and patience
Timeline
Patient Service Representative
Sandhills Medical
01.2026 - Current
Customer Service Representative
FoundEver
03.2023 - 12.2023
Front End Associate
Walmart
05.2021 - 11.2021