Ayame Matsuura

• Managed multiple tables in a fast-paced environment, prioritizing requests to ensure smooth service
• Managed multiple tables at once in a fast-paced environment, prioritizing requests and keeping service running smoothly
• Resolved guest concerns quickly and professionally, protecting customer satisfaction
• Coordinated with kitchen, bar, and management teams to maintain timely operations
• Balanced multiple tables and orders while delivering prompt service, showcasing strong multitasking abilities.

Managed multi-line phone system, directing inquiries to appropriate departments with professionalism.

• Coordinated meeting room bookings, calendar updates, and front-desk scheduling conflicts.
• Greeted and registered guests at a global beauty company’s headquarters, ensuring a smooth, professional arrival experience
• Prepared meeting spaces for company meetings and executive events
• Supported product drops and staffed sample sales
• Managed a shared inbox, responding to requests from employees and visitors

• Greeted members and guests, delivered personalized service, and resolved inquiries promptly.
• Managed front desk check-ins, guest passes, and club access with accuracy.
• Coordinated reservations for classes, services, and member appointments using scheduling systems.
• Answered phone calls, routed requests, and provided clear information on club amenities.
• Helped open four new clubs in the New York City area
• Acted as a liaison for large corporate partnership accounts

• Welcomed members at private, members-only club, ensuring positive first impressions and personalized service
• Monitored special events and member activities, ensuring accurate coordination with departments.
• Anticipated member needs and arranged transportation, information, and personalized service support.
• Maximized guest satisfaction by promptly addressing concerns and resolving issues.

• Managed household calendars, appointments, and travel coordination with accuracy and discretion.
• Oversaw errand completion, shopping lists, and supply replenishment to prevent shortages.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Booked flights, car services, and other travel logistics
• Managed scheduling and day-to-day administrative tasks for a private company