Ayana Aguirre
Albuquerque,NM
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
University Of New Mexico Bookstore
08.2022 - 05.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with quick and professional handling of product returns.
Sales Associate
Cabela's
11.2021 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Bachelor of Arts - Psychology
University of New Mexico
Albuquerque, NM05-2025
Bachelor of Arts - Criminology
University of New Mexico
Albuquerque, NM05.2025
Skills
- Responding to Difficult Customers
- Customer Data Confidentiality
- Customer Support
- Excellent Attention to Detail
- Calm and Professional Under Pressure
- Call Documentation
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
References
Available upon request
Timeline
Customer Service Associate
University Of New Mexico Bookstore
08.2022 - 05.2025
Sales Associate
Cabela's
11.2021 - 05.2022
Bachelor of Arts - Psychology
University of New Mexico
Bachelor of Arts - Criminology
University of New Mexico
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