Tori Miller
Massillon,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Customer Service Associate
Walmart
Massillon, OH
05.2009 - Current
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Associate
Target
Massillon, OH
04.2005 - 10.2007
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided information regarding charge accounts and loyalty programs.
- Answered constant flow of customer calls with minimal wait times.
Education
1 Year Certificate - Business Education
Stark State College
Canton, OHHigh School Diploma -
Washington High School
Massillon, OH06.2001
Skills
- Order and Refund Processing
- Upselling Products and Services
- POS Systems and Ordering Platforms
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Creative Problem Solving
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Verbal and Written Communication
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Understanding Customer Needs
- Excellent Attention to Detail
- Proactive Self-Starter
- Inbound and Outbound Calling
- Time Management
- Multi-Line Phone Systems
Timeline
Customer Service Associate
Walmart
05.2009 - Current
Customer Service Associate
Target
04.2005 - 10.2007
1 Year Certificate - Business Education
Stark State College
High School Diploma -
Washington High School