Ayana Ellenwood
Riverview,FL
Summary
Experienced Admissions Representative with a strong track record in enhancing student enrollment rates through effective communication, and thorough knowledge of the admissions process. Skilled in empathetically addressing inquiries and overcoming objections, leading to the building of strong relationships with prospective students. Demonstrated ability to guide students through their enrollment journey with clarity and support. Provided excellent service by addressing issues and concerns in a professional way.
Overview
14
14
years of professional experience
Work History
Graduate Admissions Representative II
Ultimate Medical Academy Online
Tampa , FL
03.2014 - 01.2025
- Guided diploma allied health graduates through the re-enrollment process for subsequent associate degrees.
- Assisted prospective students with the admissions process by providing guidance and answering questions.
- Responded promptly to all requests from current or potential students regarding admissions policies or procedures.
- Monitored and supported enrolled students throughout the admissions process.
- Conducted extensive outreach through daily calls and presentations, fostering strong relationships with prospective students.
- Conducted 150-300 daily calls, achieving an average of 2-3 hours of talk time to prospect effectively for graduates.
- Guided students through detailed slideshow presentations on expectations for returning students.
- Communicated effectively through email and text to maintain consistent communication.
- Maintained follow-up notes and scheduled appointments using Outlook and CRM programs.
- Assessed the suitability of alternative programs for graduates transitioning from different academic backgrounds.
Admissions Representative
Ultimate Medical Academy Online
Tampa, FL
06.2011 - 03.2014
- Advised students throughout the admission process and assisted with questions or concerns about completing and submitting specific forms and documents.
- Explained the benefits and features of online learning to prospective students.
- Qualified potential students through targeted questioning to assess their suitability.
- Maintained high outbound calls and talk time to prospect for new students.
- Processed enrollment agreements by collecting $25 admission fees.
- Guided students through program details to help them choose the best fit for their career goals.
- Achieved high student retention rates by effectively managing the enrollment process.
- Provided technical support to applicants navigating enrollment systems.
Education
Medical Billing And Coding
Ultimate Medical Academy Online
Tampa, FL04-2016
Skills
- Student recruiting
- Academic advice and counseling
- Leadership qualities
- Higher education
- Experience in sales
- Report generation
- Excellent interpersonal skills
- Phone and email etiquette
- Creative thinking
- Adaptability and flexibility
- Online research
- Multitasking capacity
- Effective communication
- Customer service
- Client interaction
- Reading comprehension
- Inductive Reasoning
- CRM software
- Scheduling appointments
- Professional demeanor
- Adaptability
- Interview scheduling
Accomplishments
- Legacy Award 2024 for the most graduates on record in all admissions
- Team Lead Q1 and Q2 2024
- Several Ultimate Advisor Award
- Most Start many times
Timeline
Graduate Admissions Representative II
Ultimate Medical Academy Online
03.2014 - 01.2025
Admissions Representative
Ultimate Medical Academy Online
06.2011 - 03.2014
Medical Billing And Coding
Ultimate Medical Academy Online
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