AYANA JOHNSON
ALIEF,Texas
Summary
Motivated customer service specialist with over 3 years retail experience in a fast-paced, team-based environment. Friendly Sales Associate adept at working in diverse retail and customer service environments. Patient and empathetic Customer Service Rep with extensive background in conflict resolution and customer care. Desires a keyrole. Offering top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
FMA Alliance
Houston, TX
10.2022 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Alorica
Houston, TX
03.2020 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Xerox
Houston, TX
07.2015 - 12.2016
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School Diploma -
HOUSTON COMMUNITY COLLEGE
HOUSTON, TXSkills
- Trusted key holder
- Creative problem solver
- Exceptional communication skills
- Quick learner
- Strong client relations
- Floor set design expertise
- Multi-line phone talent
- Medical terminology knowledge
- MS Windows proficient
- Training development aptitude
- Proficient in cash management
- Local/state health laws knowledge
Timeline
Customer Service Representative
FMA Alliance
10.2022 - 06.2023
Customer Service Representative
Alorica
03.2020 - 08.2021
Customer Service Representative
Xerox
07.2015 - 12.2016
High School Diploma -
HOUSTON COMMUNITY COLLEGE