Ayanna Bailey
Windsor Mill,MD
Summary
Dynamic professional with experience in hospitality and veterinary care. Known for strong communication skills and attention to detail, providing exceptional service and ensuring customer satisfaction in various high-pressure settings.
Overview
4
4
years of professional experience
Work History
Server
Cheesecake Factory Inc
Hanover, Maryland
10.2023 - 09.2025
- Delivered attentive service to guests in high-volume restaurant environment.
- Recommended menu items tailored to guest preferences and dietary restrictions.
- Maintained cleanliness and organization of dining areas during service shifts.
- Processed customer payments efficiently using point-of-sale systems.
- Followed health and safety protocols to ensure a safe dining experience for all guests.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
Barista
Starbucks
Owings Mills, Maryland
04.2022 - 10.2022
- Prepared high-quality beverages according to standard recipes and procedures.
- Maintained cleanliness and organization of the coffee bar and seating areas.
- Engaged customers with friendly service and answered product-related questions.
- Operated cash register, processed payments, and handled transactions accurately.
- Collaborated with team members to ensure efficient service during peak hours.
- Followed safety protocols to ensure a safe working environment for staff and customers.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Vet Technician
Banfield Pet Hospital
Towson, Maryland
10.2022 - Current
- Provided compassionate care to animals in distress, ensuring their comfort during visits.
- Managed patient records including entering data into computer system, filing paperwork and updating information.
- Processed incoming calls from clients seeking advice or requesting appointments.
- Communicated effectively with clients regarding their pet's condition or treatment plan.
Education
Associate of Arts - General Studies
CCBC
Catonsville, MDSkills
- Customer service
- Attention to detail
- Sales techniques
- Menu presentation
- Team collaboration
- Time management
- Professional appearance
- Suggestive selling
- Guest engagement
- Cash handling
- Order accuracy
- Friendly and outgoing
- Team player
- Professional demeanor
Timeline
Server
Cheesecake Factory Inc
10.2023 - 09.2025
Vet Technician
Banfield Pet Hospital
10.2022 - Current
Barista
Starbucks
04.2022 - 10.2022
Associate of Arts - General Studies
CCBC