Hi, I’m
Ayanna Gillum
Katy,TX
Summary
Proven Hostess Manager at NECAS, adept in reservation management and fostering guest relations, enhanced team efficiency and maintained high service standards during peak hours. Skilled in collaboration and mentoring, ensuring operational excellence and a positive work environment. Demonstrated reliability and a calm demeanor under pressure, contributing significantly to restaurant success.
Overview
1
year of professional experience
1
Certification
Work History
NECAS
Hostess Manager
05.2024 - Current
Job overview
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
Chick-Fil-A Restaurant
Team Member
04.2023 - 05.2024
Job overview
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
Westside High SchoolHouston, TX
Diploma from Business
08.2017
Skills
- Reservation Management
- Guest Relations
- Reliable and Responsible
- Collaboration and Teamwork
- Coaching and Mentoring
- Calm and Pleasant Demeanor
Certification
- Tabc Alcohol license
- Food handler certificate
- Baptism certificate
Additional Information
- I am a God fearing Christian
- Love giving back in the community
- Very active in my church home
- Great relationship with my Pastors
- Family oriented & great with kids
Timeline
Hostess Manager
NECAS
05.2024 - Current
Team Member
Chick-Fil-A Restaurant
04.2023 - 05.2024
Westside High School
Diploma from Business