Ayanna McCleskey
Dayton,OH
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Compassionate State Tested Nurse Aide with experience in providing patient care within various healthcare settings. Skilled at assisting patients with daily living activities, and maintaining patient comfort and safety. Noted for efficient teamwork, strong communication skills, and ability to handle high-stress situations calmly. Have made significant impact by improving patient satisfaction rates through personalized care in previous roles.
Overview
4
4
years of professional experience
1
1
Certification
Work History
STNA
Advanced Staffing
11.2025 - Current
- Provided compassionate and personalized patient care, enhancing comfort and promoting recovery in a rehabilitation setting.
- Assisted nursing staff with daily activities, ensuring timely and accurate support for patient needs and safety.
- Answered call lights promptly and responded to requests for assistance from patients or family members.
- Provided basic patient care, including bathing, dressing and grooming.
- Assisted patients with mobility issues in transferring from bed to wheelchair or other assistive device.
- Reported any changes in the patient's condition to the nurse on duty.
- Recorded information regarding food intake and output of patients.
STNA
Wright Rehabilitation Center
10.2025 - 12.2025
- Provided direct patient care, assisting with daily living activities and ensuring comfort.
- Documented changes and reporting to nursing staff promptly.
- Educated patients on health maintenance and personal hygiene practices.
- Assisted with mobility, safely transferring patients between beds and wheelchairs.
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Customer Service Representative
Home Depot
07.2023 - 09.2025
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided accurate information about products and services to customers.
- Developed positive relationships with customers through friendly interactions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered inbound calls, chats and emails to facilitate customer service.
Personal Shopper
Meijer
06.2022 - 07.2023
- Processed payments for purchased items using cash registers or other payment systems.
- Followed proper procedures when accepting returns or exchanging items for customers.
- Updated item descriptions in computer system for accurate tracking of stock levels.
- Stocked shelves with newly received merchandise according to established guidelines.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Assisted teammates with daily tasks during peak periods.
- Satisfied customers with quick, accurate service under tight deadlines.
Education
Nursing
Wright State University
Dayton, OHNursing
Sinclair Community College
Dayton, OHCertified Nursing Assistant - Certified Nurse Aide Training Program
Ohio State Career Training Center
Dayton, OHNorthmont
Dayton, OHSkills
- Customer service
- Conflict resolution
- Time management
- Task prioritization
- Multitasking and organization
- Strong teamwork
- Critical thinking
- Verbal and written communication
- Decision-making
- Patient Care
- Mobility assistance
- Daily living activities
- Patient documentation
Certification
- Certified Nursing Assistant
Timeline
STNA
Advanced Staffing
11.2025 - Current
STNA
Wright Rehabilitation Center
10.2025 - 12.2025
Customer Service Representative
Home Depot
07.2023 - 09.2025
Personal Shopper
Meijer
06.2022 - 07.2023
Nursing
Wright State University
Nursing
Sinclair Community College
Certified Nursing Assistant - Certified Nurse Aide Training Program
Ohio State Career Training Center
Northmont