Ayanna Tolliver
Chicago,IL
Summary
At Walgreens, excelled as a Customer Service Associate by enhancing customer satisfaction through expert problem resolution and empathetic support. Demonstrated profound product knowledge and team collaboration, significantly improving service quality. managed high call volumes efficiently, and resolved complex issues, leading to a noticeable uplift in customer feedback scores. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Walgreens
Chicago, IL
02.2021 - 06.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
- Enhanced brand image by consistently delivering service beyond expectations.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
Education
Associate’s Degree -
Malcolm X College
Chicago Skills
Customer Service
Customer Support
Problem Resolution
Team Collaboration
Product Knowledge
Customer Complaint Resolution
Complex Problem-Solving
Assertiveness
Quality Assurance
Account updating
Timeline
Customer Service Associate
Walgreens
02.2021 - 06.2022
Associate’s Degree -
Malcolm X College