Ayden Fernandez-Elkins
Hicksville
Summary
As a customer service professional, I bring valuable experience in effectively addressing and resolving customer issues. Known for a strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Whole Foods Market Inc
11.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Soccer Player
Hicksville Barca Soccer
01.2012 - 05.2021
- Competed in many competitions
- Organized and aided in team practices
- Attended all practices on time with positive demeanor and willingness to work hard.
- Captained the team through division and state championships.
Education
Bachelor of Science - Bioscience
Farmingdale State College
Farmingdale, NY05.2025
High School Diploma -
Hicksville High School
Hicksville, NY05.2025
Skills
- Speak fluent Spanish,
- Fast learner
- highly adaptable
- Robotics
- Math
- Curriculum Development
- Active listening
- Critical thinking
Languages
Spanish
Professional Working
Interests
- Outdoor Recreation
- Watching Movies and TV Shows
- Gym Workouts
- Soccer
- DIY and Home Improvement
- Food Tourism
- Team Sports
- Strategy Games
- I enjoy cooking for friends and family gatherings
Timeline
Customer Service Representative
Whole Foods Market Inc
11.2022 - Current
Soccer Player
Hicksville Barca Soccer
01.2012 - 05.2021
Bachelor of Science - Bioscience
Farmingdale State College
High School Diploma -
Hicksville High School
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