Kristine Mancillas
Fort Worth,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
City Of Fort Worth
Fort Worth, TX
01.2007 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered over 50 customer telephone calls per day promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
911 Emergency Dispatcher
Forest Hill Police Department
Forest Hill, Texas
08.2003 - 02.2004
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Received over 70 911 and non-emergency calls per 12-hour shift and dispatched calls to appropriate agencies and officers on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Exceeded goals through effective task prioritization and great work ethic.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
High School Diploma -
Continental Academy
Fort Worth01.2001
Some College (No Degree) - Bilingual Studies
Tarrant County College District
Fort Worth, TXSkills
- Fluent in Spanish (can read, speak, write)
- Team-Oriented and Cooperative
- Professional Under Pressure
- Excellent Verbal and Written Communication
- Creative Problem Solving
- Database Management
- Cultural Awareness and Sensitivity
Timeline
Customer Service Representative
City Of Fort Worth
01.2007 - Current
911 Emergency Dispatcher
Forest Hill Police Department
08.2003 - 02.2004
High School Diploma -
Continental Academy
Some College (No Degree) - Bilingual Studies
Tarrant County College District
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