Ayden Fernandez-Elkins
Summary
Certified Pharmacy Technician (CPhT) with an active New York State Pharmacy Technician license and a Bachelor of Science in Bioscience. Experienced in providing accurate, professional customer service in a fast paced-environment while managing multiple priorities. Strong background in mathematics, communication, problem-solving, and customer relations. Seeking to apply pharmacy knowledge and commitment to patient service to support a safe and efficient pharmacy operation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Whole Food Market
Jericho
11.2022 - 06.2026
- Delivered professional, accurate customer service in high-volume environment, effectively managing multiple customer needs.
- Resolved customer concerns through active listening, problem-solving, and effective communication.
- Managed sensitive customer information with utmost professionalism and discretion, ensuring customer trust and confidentiality.
- Accurately and quickly processed transactions while maintaining attention to detail.
- Partnered with team members and management to streamline workflow during peak business periods, enhancing overall service delivery.
Education
Master of Science - Pharmaceutical Sciences
St. John's University
Jamaica, NY03-2028
Bachelor of Science - Bioscience
SUNY, Farmingdale
Farmingdale, NY05-2025
Skills
- Customer/patient communication
- Pharmacy calculations
- medication terminology
- Pharmacy Law and regulations
- data entry and documentation
- confidential information handling
- attention to detail
Certification
- Certified Pharmacy Technician (CPhT)- Pharmacy Technician Certification Board (PTCB)
Valid through 04/30/2028 - New York State Licensed Pharmacy Technician
Valid through 04/30/2029
Timeline
Customer Service Representative
Whole Food Market
11.2022 - 06.2026
Master of Science - Pharmaceutical Sciences
St. John's University
Bachelor of Science - Bioscience
SUNY, Farmingdale