AYDEN GREY
Atlanta,GA
Summary
Hospitality professional with background in creating seamless and enjoyable dining experiences for guests. Known for effectively managing guest interactions, reservations, and seating arrangements while maintaining positive and organized environment. Team-oriented with focus on collaboration and adaptability to meet changing needs and ensure guest satisfaction.
Overview
8
8
years of professional experience
Work History
Restaurant Hostess
New York Prime
11.2024 - Current
- Coordinated seating arrangements during peak hours to optimize table turnover rates.
- Trained new staff on customer service protocols and restaurant policies.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Cultivated warm relationships with regular customers.
Glam Specialist
Glam On The Go
08.2024 - Current
- Fostered a fun atmosphere by interacting positively with guests throughout the event.
- Utilized various arts and crafts materials to create engaging activity stations onsite.
- Delivered memorable experiences through the use of various activities
- Increased client satisfaction by tailoring performances to suit specific event themes and age groups.
- Collaborated with event organizers to ensure seamless integration of entertainment into overall event schedule.
Server/Expo Runner/Head Hostess
Blue Moon Pizza
04.2022 - 04.2024
- Assisted in maintaining cleanliness and organization of dining area throughout shifts.
- Collaborated with kitchen staff to ensure timely delivery of orders to guests.
- Provided recommendations on menu items based on customer preferences and dietary needs.
- Monitored guest satisfaction during meals, addressing concerns promptly and effectively.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Front Store Supervisor
Four Fat Cows
08.2021 - 11.2021
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Handled cash transactions and reconciled the register at the end of shifts.
- Answered product questions and assisted customers in selection and checkout.
Host/Food Runner
Vintage Pizzeria
08.2018 - 01.2021
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Server/Expo Runner/Head Hostess
Circle Noodle
03.2018 - 07.2018
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Skills
- Customer service
- Attention to detail
- Multitasking
- Guest relations
- Problem-solving
- Friendly demeanor
- Seating arrangement planning
- High-volume phone answering
Timeline
Restaurant Hostess
New York Prime
11.2024 - Current
Glam Specialist
Glam On The Go
08.2024 - Current
Server/Expo Runner/Head Hostess
Blue Moon Pizza
04.2022 - 04.2024
Front Store Supervisor
Four Fat Cows
08.2021 - 11.2021
Host/Food Runner
Vintage Pizzeria
08.2018 - 01.2021
Server/Expo Runner/Head Hostess
Circle Noodle
03.2018 - 07.2018