Ayden Nelson
Oologah,OK
Summary
Hardworking Server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Highly skilled server with over four years of experience in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests. Often selected to train new employees.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Olive Garden Restaurant
Owasso, OK
02.2024 - 02.2025
- Coordinated with other departments to ensure smooth flow of operations.
- Monitored dining room conditions, making sure guests were pleased with their meals.
- Communicated regularly with customers to gain insights into their needs.
- Managed customer service inquiries and complaints in a timely manner.
- trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Server
Olive garden
Owasso, Oklahoma
01.2019 - Current
- Trains new employee on policy, procedure, and plating techniques
- Greets customers, answered questions and upsells specials to increase profits.
- Operates POS terminals to input orders, split bills and calculate totals.
- Enforces minimum age requirements for consumption of alcoholic beverages by checking identification.
- Serves lunch and dinner to 75-150 people per shift at a national food chain restaurant.
- Check's with customers to determine satisfaction with meals, promptly taking action to correct problems if needed.
- Arranges place settings with clean napkins and tableware to prepare for incoming guests.
Education
Some College (No Degree) - General Studies
Tulsa Community College
Tulsa, OKSkills
- Price Memorization
- High level of customer service
- Ability to comprehend and retain information
- Memorizing over 75 menu items to relay to guests at appropriate times
- Exceptional multitasker
- Great customer service, 100% of the time
- Patient and respectful to guests 100% of the time
- High-Volume Dining
- Check Payment Processing
- Preforms well under pressure
- Team Player
- Safety oriented
- Point of Sale (POS) System Operations
Accomplishments
- Selected by panel of 4A coaches for outstanding performance, attitude, and achievements and awarded placement on the Oklahoma All State Soccer Team. Selected as defensive player of the year for Oologah.
Timeline
Assistant Manager
Olive Garden Restaurant
02.2024 - 02.2025
Server
Olive garden
01.2019 - Current
Some College (No Degree) - General Studies
Tulsa Community College
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