Ayden G. Schertzer
(They/Them) • Long Beach,CA
Summary
Passionate coffee professional who strives for the perfect cup of coffee through hospitality and connection with experience totaling of eleven years, five years of specialty coffee experience, and one year as a coffee roasting assistant.
Overview
2
2
years of professional experience
Work History
Barista
Black Dog Coffee Roasters
11.2023 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality coffee beverages.
- Increased repeat business by providing exceptional customer service and building rapport with customers.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Coffee Roasting Assistant/Production Manager
Achilles Coffee Roasters
03.2022 - 06.2023
- Trained and mentored baristas on espresso and pour overs
- Arranged and moved green bean burlap bags
- Weighed green beans
- Roasted coffee alone and along side roaster
- Cleaned exterior of coffee roaster
- Familiar with Cropster
- Fulfilled online orders
- Bagged retail coffee beans and coffee orders for multiple shops
- Constantly expanded personal knowledge of coffee styles and varieties.
Manager/Barista
Dark Horse Coffee Roasters
2 2017 - 05.2021
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Cross-trained existing employees to maximize team agility and performance.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained coffee equipment
Shift Supervisor/Barista
Starbucks Coffee Co.
Jul 2011 - Mar 2017
- Effectively listened to, understood and clarified guest concerns and issues
- Completed store opening and closing procedures, including setting up registers and checking products
- Refilled and rotated items on shelves to maintain well-stocked inventory
- Applied security, safety and loss prevention strategies during shifts
- Maintained an atmosphere of enthusiastic customer service
- Supervised, trained and developed team members in accordance with company policies and procedures
- Upheld standards of cleanliness, food handling and safety
Skills
- Customer-oriented
- Punctual
- Organized multi-tasker
- Attention to detail
- Team working
- Employee training
- Great communicator
- Dependable
- Great initiative
- Time management skills
- Adaptive and creative
- Professional demeanor
- Works well under pressure
- Creative problem solver
References
Laura M.
Black Dog Coffee Roasters
(267) 205-9904
Sydney Watkins
Achilles Coffee Roasters
(619) 905-0824
Michael Helms
Dark Horse Coffee Roasters
(619) 200-8750
Timeline
Barista
Black Dog Coffee Roasters
11.2023 - Current
Coffee Roasting Assistant/Production Manager
Achilles Coffee Roasters
03.2022 - 06.2023
Manager/Barista
Dark Horse Coffee Roasters
2 2017 - 05.2021
Shift Supervisor/Barista
Starbucks Coffee Co.
Jul 2011 - Mar 2017
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