AYEOLA HARVEY
Bayhealth Medical Center
Felton,DE
1
Certification
20
years of professional experience
Professional with strong organizational skills, adept at managing front office operations and ensuring smooth workflow. Known for reliability, adaptability, and effective communication. Skilled in customer service, administrative support, and office management software. Collaborative team player focused on achieving tangible results and enhancing office efficiency.
Work History
Patient Care Coordinator
7 Months- Coordinated patient appointments, referrals, and follow-up care across multidisciplinary teams.
- Communicated treatment plans, instructions, and next steps to patients and families.
- Verified insurance eligibility and authorization requirements for scheduled services.
- Maintained accurate patient records within electronic health record systems.
- Reconciled documentation and registration details to improve data accuracy.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Registration Representative
1 Year 1 Month- Registered patients accurately, verifying demographics, insurance, and consent documentation.
- Collected copayments and explained financial responsibilities with professionalism and clarity.
- Coordinated patient flow across admissions, emergency, and outpatient registration areas.
- Updated electronic health records and maintained confidential information in compliance with HIPAA.
Front Office Lead
1 Year 8 Months- Trained new team members on reservation handling, phone etiquette, and property procedures.
- Supervised front office workflow, ensuring consistent guest service and prompt issue resolution.
- Resolved guest concerns promptly, balancing service recovery with policy compliance.
- Supervised front desk staff, assigned duties, and maintained consistent service standards.
- Led daily front office workflows, overseeing guest check-in and check-out processes and coordinating service delivery across front office teams.
- Reviewed front desk workflows, identifying process gaps and improving operational efficiency.
Patient Access Scheduler
1 Year 3 Months- Provided exceptional customer service to patients while gathering necessary information for appointment scheduling, registration, and insurance verification purposes.
- Maintained up-to-date knowledge of insurance requirements, billing practices, and medical terminology to enhance operational efficiency.
- Streamlined work processes by utilizing advanced software tools for appointment management, data entry, and reporting tasks.
- Collaborated effectively with colleagues to manage high-volume call traffic during peak hours, fostering a positive team environment.
- Maintained composure during high-stress situations to effectively address and resolve issues. to successfully dealt with difficult situations.
Program Assistant
2 Years 6 Months- Coordinated day-to-day and special program activities to ensure smooth operation and effective execution.
- Assisted with planning and coordinating day-to-day and special program activities.
- Streamlined daily operations for department leadership by providing administrative support and prioritizing tasks effectively.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Organized digital and physical filing systems and retrieved documents.
- Managed both digital and physical filing systems and retrieved documents as required.
- Recorded daily activities for management oversight.
Senior Case Manager
6 Years 3 Months- Mentored new case managers and service coordinators, providing guidance through Q&A sessions and shadowing opportunities to enhance understanding of company procedures.
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
- Coordinated case management for complex, high-volume assignments, guiding the team to successful completion.
- Coordinated hiring and training of new advocates, interns, and volunteers, offering feedback on applicant suitability to strengthen team dynamics.
- Mentored advocates and case managers, fostering a supportive environment that promoted collaboration and engagement.
Teaching Assistant
7 Years 7 Months- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom activities, tutoring, and reviewing work.
- Supported classroom activities by tutoring students and reviewing their work to enhance understanding.
- Graded assignments and tests, delivering constructive feedback to guide student improvement.
- Facilitated activities in small groups to reinforce concepts taught by the class teacher.
- Evaluated student performance through regular assessments, and tracking progress and adjusting instructional strategies as needed.
- Evaluated student performance through regular assessments and tracking progress.
Education
GED
Skills
Patient advocacy
Schedule coordination
File management
Care management
Scheduling services
Care coordination
Data entry
File organization
Organizational skills
Team collaboration
Listening skills
Organizational skills
Certification
CPR/AED Certification, Basic Life Support Certification (BLS)
Timeline
Patient Care Coordinator
Christiana Care Health System
03.2026 - CurrentRead More
Registration Representative
Bayhealth Medical Center
09.2025 - CurrentRead More
Front Office Lead
Bayhealth Medical Center
01.2024 - 09.2025Read More
Patient Access Scheduler
Bayhealth Medical Group
02.2023 - 05.2024Read More
Program Assistant
Community Access Unlimited
08.2020 - 02.2023Read More
Senior Case Manager
Acacia Network
02.2014 - 05.2020Read More
Teaching Assistant
New York Child Resource Center
08.2006 - 03.2014Read More
Monroe College
GED
Read More