Ayesa Rosario Sosa
Orlando
Summary
Contribute to the development of the Company, making use of my skills, experience and good disposition in this field where they can be used effectively according to how it is deemed convenient.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Martinez Cargo Express
08.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cashier
Bravo Supermarket
06.2021 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative/Supervisor
Lantigua & Asociation Insurance Office
09.2019 - 03.2020
- Managed inbound and outbound calls to respond to inquiries and resolve concerns
- Communicated with clients over various platforms such as phone, email, web portal and chat
- Prepared order sheets and sent out invoices and statements for payments due
- Acted as company ambassador, professionally delivering high level of service and high-quality support to every customer
- Answered incoming calls and assisted customers with questions
Cashier
Aliss Store
09.2017 - 01.2018
- Processed cash register transactions by inputting product costs and giving back change
Cashier Manager
Supermarket US1
10.2015 - 10.2016
- Processed cash register transactions by inputting product costs and giving back change
- Greeted all customers and provided prompt and friendly service
- Monitored cashier performance and implemented corrective action or additional training as needed
Education
No Degree - Psychology
Technology University of Santiago (UTESA)
Santiago, SantiagoHigh School Diploma -
Ramon Matias Mella
Esperanza, ValverdeSkills
- Word
- Excel
- PowerPoint
- Teamwork
- Organization
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Martinez Cargo Express
08.2021 - Current
Cashier
Bravo Supermarket
06.2021 - 08.2021
Customer Service Representative/Supervisor
Lantigua & Asociation Insurance Office
09.2019 - 03.2020
Cashier
Aliss Store
09.2017 - 01.2018
Cashier Manager
Supermarket US1
10.2015 - 10.2016
High School Diploma -
Ramon Matias Mella
No Degree - Psychology
Technology University of Santiago (UTESA)
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