Summary
Overview
Work History
Education
Skills
Timeline
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Ayesa Rosario Sosa

Orlando

Summary

Contribute to the development of the Company, making use of my skills, experience and good disposition in this field where they can be used effectively according to how it is deemed convenient.


Overview

9
9
years of professional experience

Work History

Customer Service Representative

Martinez Cargo Express
08.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Cashier

Bravo Supermarket
06.2021 - 08.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Customer Service Representative/Supervisor

Lantigua & Asociation Insurance Office
09.2019 - 03.2020
  • Managed inbound and outbound calls to respond to inquiries and resolve concerns
  • Communicated with clients over various platforms such as phone, email, web portal and chat
  • Prepared order sheets and sent out invoices and statements for payments due
  • Acted as company ambassador, professionally delivering high level of service and high-quality support to every customer
  • Answered incoming calls and assisted customers with questions

Cashier

Aliss Store
09.2017 - 01.2018
  • Processed cash register transactions by inputting product costs and giving back change

Cashier Manager

Supermarket US1
10.2015 - 10.2016
  • Processed cash register transactions by inputting product costs and giving back change
  • Greeted all customers and provided prompt and friendly service
  • Monitored cashier performance and implemented corrective action or additional training as needed

Education

No Degree - Psychology

Technology University of Santiago (UTESA)
Santiago, Santiago

High School Diploma -

Ramon Matias Mella
Esperanza, Valverde

Skills

  • Word
  • Excel
  • PowerPoint
  • Teamwork
  • Organization
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Martinez Cargo Express
08.2021 - Current

Cashier

Bravo Supermarket
06.2021 - 08.2021

Customer Service Representative/Supervisor

Lantigua & Asociation Insurance Office
09.2019 - 03.2020

Cashier

Aliss Store
09.2017 - 01.2018

Cashier Manager

Supermarket US1
10.2015 - 10.2016

High School Diploma -

Ramon Matias Mella

No Degree - Psychology

Technology University of Santiago (UTESA)

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Ayesa Rosario Sosa