Ayesha Molano
Northport,NY
Summary
Dynamic hospitality professional with expertise in customer service and communication. Known for efficiently managing reservations and resolving guest complaints, ready to leverage skills to enhance operational efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Sweet Mama's Restaurant
Northport, New York
06.2025 - Current
- Greeted and seated guests promptly in a busy restaurant environment.
- Managed reservation systems to optimize table assignments and guest flow.
- Collaborated with servers and kitchen staff to enhance dining experiences.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Managed reservations, waitlists, and special requests for large parties.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Accepted payments from guests for dine-in and take-out foods.
Library Page
East Northport Library
Northport, NY
08.2023 - 05.2025
- Sorted and shelved library materials for easy access and organization.
- Maintained cleanliness and order in library spaces and reading areas.
- Assisted with special projects such as weeding outdated material from collection.
- Trained new staff and volunteers on library systems and customer service protocols.
- Enforced current library policies fairly with patrons.
- Handled daily tasks, facility maintenance and security to support staff members.
- Developed strong understanding of cataloging books and other materials through various methods.
Ice Cream Server
Carvel Ice Cream Store
Northport, New York
02.2023 - 11.2023
- Provided excellent customer service by responding promptly to customer inquiries and requests.
- Managed time effectively during peak hours to minimize customer wait times.
- Processed telephone orders, reviewing and verifying information for accuracy.
- Trained new employees on proper food handling techniques and customer service standards.
- Collaborated with team members to create a positive work environment.
- Operated cash register for processing customer transactions efficiently.
Education
High School Diploma -
Northport High School
Northport, NY06-2025
BBA -
University of Delaware
05-2029
Skills
- Customer service
- Team collaboration
- Communication skills
- Conflict resolution
- Basic cash handling
- Strong multitasking
- Friendly demeanor
- Complex Problem-solving
- Organizational skills
- Active learning
Timeline
Restaurant Hostess
Sweet Mama's Restaurant
06.2025 - Current
Library Page
East Northport Library
08.2023 - 05.2025
Ice Cream Server
Carvel Ice Cream Store
02.2023 - 11.2023
High School Diploma -
Northport High School
BBA -
University of Delaware