Ayianna Fitzgerald
Walgreens
Seymour
1
Certification
5
years of professional experience
Dedicated and detail-oriented professional with experience in healthcare and customer service, including leadership as a Senior Certified Pharmacy Technician. Skilled in delivering exceptional customer and patient care, training team members, multitasking in fast-paced environments, and maintaining accuracy while meeting deadlines. Recognized for clear communication, problem-solving, teamwork, and adaptability, with a commitment to providing high-quality service, contributing to organizational success, and improving my knowledge.
Work History
Senior Certified Pharmacy Technician
2 Years 9 Months- Supervised pharmacy operations, ensuring compliance with safety and regulatory standards.
- Trained and mentored junior pharmacy technicians on medication dispensing procedures.
- Collaborated with healthcare professionals to provide patient-focused medication therapy management.
- Developed standard operating procedures, enhancing consistency in daily pharmacy operations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Optimized workflow processes to maintain accurate prescription records and ensure timely order fulfillment for patients.
- Managed inventory control, optimizing stock levels and reducing waste through effective ordering practices.
Crew Member
2 Years 4 Months- Provided excellent customer service to enhance guest experiences.
- Prepared and served food and beverages according to established recipes.
- Operated point-of-sale systems accurately for efficient transactions.
- Maintained cleanliness and organization of work areas to ensure compliance with health standards.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Assisted team members in training on new procedures and menu items.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Crew Member
7 Months- Handled inventory management by restocking supplies as needed for daily operations.
- Assisted team members in training on new procedures and menu items.
- Resolved customer complaints promptly to uphold service quality and satisfaction levels.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to enhance workflow efficiency during peak hours.
Education
Associate of Applied Science - General Studies
Skills
Immunization administration
Leadership & Team Collaboration
Customer Service & Patient Care
Communication
Time Management & Multitasking
Problem-Solving
Attention to Detail
Adaptability & Reliability
Certification
- CPhT - Certified Pharmacy Technician
- First Aid/CPR Certified
Timeline
Senior Certified Pharmacy Technician
Walgreens
11.2023 - CurrentRead More
Crew Member
Wendys Restaurant
01.2022 - 08.2022Read More
Crew Member
Dunkin Donuts & Baskin Robbins
07.2021 - 11.2023Read More
Housatonic Community College
Associate of Applied Science from General Studies
Read More