Ayla Haack
Michigan
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and money and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and building rapport.
Overview
2
2
years of professional experience
Work History
Sales Associate
WESCO
01.2023 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Cashier
Bob Evans Restaurant
10.2022 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front area.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Answered questions about store policies and addressed customer concerns.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
High School Diploma -
Fruitport Highschool
Fruitport, MI05-2022
Skills
- Cash handling
- Team collaboration
- Conflict resolution
- Effective communication
- Customer engagement
- Teamwork and collaboration
- Problem-solving skills
- Listening skills
Timeline
Sales Associate
WESCO
01.2023 - Current
Cashier
Bob Evans Restaurant
10.2022 - 12.2022
High School Diploma -
Fruitport Highschool
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