Undergraduate human biology student at Michigan State University experienced in patient support, staff training, medical documentation and ensuring confidentiality to enhance patient experiences.
Overview
1
1
year of professional experience
Work History
Concierge
Red Cedar Lodge
Lansing, Michigan
02.2026 - Current
Providing training and support to new concierge staff on facility and front desk procedures.
Responding to inquiries from families interested in services offered by the facility.
Provide pre-admission tours to families interested in the facility
Assisting medical staff by relaying messages and coordinating resident needs effectively.
Retrieved faxes and uploaded documents to resident charts to assist clinical staff.
Managed correspondence, including emails and faxes, with confidentiality and professionalism.
Caregiver (Seasonal Position)
Maple Lake Assisted Living
Paw Paw, Michigan
05.2025 - 08.2025
Improved resident outlook and daily living through compassionate care.
Supported bathing, dressing and personal care needs.
Observed residents for changes in physical, emotional, mental or behavioral condition and injuries.
Followed care plan and directions to administer medications.
Followed safe lifting and transferring techniques to transport residents.
Laundered clothing and bedding to prevent infection.