Noemi Muñoz
Lumen Field
1
Language
29
years of professional experience
Customer Service Professional experienced in enhancing guest experiences across diverse settings, including multi-physician Dermatology practices, spas, and travel agencies. Delivered premium customer service through extensive clinical and administrative knowledge while maintaining adaptability in various roles, from reception to personal assistant. Bilingual in English and Spanish, contributing to effective communication and service delivery.
Work History
Concierge
2 Months- Assisted residents with inquiries, providing prompt and courteous service.
- Resolved residents' complaints effectively, maintaining a positive and welcoming atmosphere.
- Provided information on local attractions and services.
Guest Service Representative
2 Years 2 Months- Delivered exceptional customer service to enhance guest experiences during events.
- Resolved guest inquiries efficiently, ensuring satisfaction and loyalty.
- Managed ticketing processes, ensuring accurate entry and exit for guests.
- Coordinated with team members to streamline operations and improve service delivery.
Medical Assistant
11 Years 10 Months- Assisted in patient intake, ensuring accurate medical history documentation and efficient scheduling.
- Assisted physician with surgery setup and procedure. Cosmetic procedures setup and assist with lasers.
- Maintained inventory of medical supplies, optimizing ordering processes and reducing waste.
- Prepared examination rooms, streamlining setup for procedures and enhancing patient comfort.
- Collaborated with healthcare professionals to implement patient care protocols and improve service delivery.
Medical Assistant
7 Years 5 Months- Implemented electronic health record systems, increasing data accuracy and accessibility for clinical staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Led patient follow-up initiatives, enhancing communication and improving overall satisfaction scores.
- Trained new staff on office procedures and equipment use, fostering a supportive learning environment.
Travel Consultant
4 Years 4 Months- Coordinated logistics for complex travel arrangements, ensuring seamless transitions between destinations.
- Developed customized travel itineraries based on client preferences and budget constraints.
- Cultivated strong relationships with suppliers to negotiate competitive rates and exclusive offers.
- Provided expert advice on travel regulations, visa requirements, and destination safety protocols.
Education
Associate of Arts - Travel And Hospetality
Medical Assistant - medical assistant
Skills
Customer service
Guest services
Hospitality
Telephone etiquette
Polite telephone etiquette
Effective problem solving
Excellent multitasking
Highly adaptable
Proactive attitude
Team player mentality
Professional telephone etiquette
Event coordination
Languages
Spanish
Native or Bilingual
Timeline
Concierge
Aegies
06.2026 - CurrentRead More
Guest Service Representative
Lumen Field
06.2024 - CurrentRead More
Medical Assistant
Bellevue Laser And Cosmetic Center
02.2014 - 12.2025Read More
Medical Assistant
Virginia Mason Hospital and Seattle Medical Center
09.2006 - 02.2014Read More
Travel Consultant
Doug Fox Travel
09.1997 - 01.2002Read More
Edmonds Community College
Associate of Arts from Travel And Hospetality
Read More
Pima Medical Institute
Medical Assistant from medical assistant
Read More