Marisol Gonzales
Kyle,TX
Summary
Dynamic customer service professional with a strong work ethic and exceptional communication skills. Proven ability to enhance guest experiences through effective problem-solving and multitasking. Adept at managing cash handling and fostering teamwork, ensuring high satisfaction and efficient service delivery in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Concierge
Evo Entertainment
10.2024 - Current
- Assisted guests with inquiries and provided information about our services.
- Coordinated reservations for dining and entertainment to enhance guest experience.
- Managed front desk operations, ensuring efficient check-in procedures.
CSR
Speedy Stop
04.2022 - 09.2024
- Assisted customers with inquiries, ensuring high satisfaction and prompt resolution of issues.
- Processed transactions accurately using point-of-sale systems to enhance efficiency.
- Maintained cleanliness and organization of workspace, promoting a safe environment for staff and customers.
- Collaborated with team members to streamline service delivery during peak hours, improving response times.
Cashier
Pic N Pac
11.2023 - 07.2024
- Processed customer transactions accurately and efficiently using POS systems.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Maintained cleanliness and organization of checkout area to enhance efficiency.
- Managed cash register operations, balancing cash drawers at shift end.
Education
High School Diploma -
Lehman High School
Kyle, TX06.2019
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Guest services
- Telephone etiquette
- Team player mentality
- Exceptional communication
- Training and mentoring
- Polite telephone etiquette
- Cash handling
Timeline
Concierge
Evo Entertainment
10.2024 - Current
Cashier
Pic N Pac
11.2023 - 07.2024
CSR
Speedy Stop
04.2022 - 09.2024
High School Diploma -
Lehman High School
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