Ayla Montague
Baltimore,MD
Summary
Detail-oriented court professional with ability to multi-task and adapt quickly while maintaining accuracy and a positive attitude. Willingness to take on added responsibilities to develop professionally and meet team goals.
Overview
6
6
years of professional experience
Work History
Judiciary Clerk- Traffic
Baltimore County District Court- Towson
10.2024 - Current
- Processed new cases from Commissioner's Office, verifying accuracy and ensuring necessary documentation is present.
- Greeted and assisted the general public by telephone, providing general information and advising of court procedures while maintaining exemplary customer service.
- Entered and processed filings received over the counter and electronically with Odyssey File & Serve such as motions, requests, writs, etc.
- Scheduled hearings and trials for traffic cases, coordinating with judiciary staff, counsel, and law enforcement to avoid conflicts.
Judiciary Clerk
Annapolis District Court
08.2023 - 10.2024
- Filed and processed domestic violence cases such as Peace and Protective Orders and Emergency Evaluations in a timely and efficient manner using DV Office and Odyssey Navigator.
- Greeted and assisted the general public in person and by telephone, providing general information and advising of court procedures while maintaining exemplary customer service.
- Entered and processed additional filings received over the counter and electronically such as motions, requests, certified copies, etc.
- Scheduled hearings and trials for criminal and civil cases, coordinating with judiciary staff, counsel, and law enforcement to avoid conflicts.
Office Services Clerk
MD State Department Of Assessment And Taxation
05.2022 - 08.2023
- Assisted customers in person and by telephone to provide information and guidance related to the assessment process, property values, and tax credits.
- Input a variety of data using the SDAT portal to correctly update and maintain real property files.
- Reviewed, verified, interpreted, and entered deeds and legal documents for changes of ownership and property description.
- Filed various materials to organize and retain assessment documents in accordance with office procedures.
Flight Attendant
PSA Airlines
05.2021 - 02.2022
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Eased boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly, and using excellent customer service.
Veterinary Technician/Receptionist
Westview Animal Hospital
11.2020 - 05.2022
- Restrained animals of all kinds for many different exams and procedures, using gentle approach for anxious pets.
- Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management.
- Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures.
- Answered phones and scheduled appointments and procedures.
Veterinary Receptionist
Falls Road Animal Hospital
08.2019 - 11.2020
- Set up appointments for checkups and scheduled veterinary consultations and surgical visits.
- Worked with clients to processes all financial transactions.
- Answered pet owner phone calls and responded to questions while facilitating communication between staff and clients.
- Triaged incoming patients to determine treatment needs and urgency of care.
Admitting Specialist
University of Maryland Shock Trauma Center
06.2018 - 06.2019
- Greets patients and families and escorts to assigned rooms and or ancillary areas
- Interviews patients to obtain demographic and insurance data and input into the appropriate online medical system.
- Verifies patient insurance information and obtains authorizations and/or approvals during the registration process.
- Provides patients and/or visitors with information pertaining to hospital procedures or other pertinent information.
Education
Associate of Arts - General Studies
Community College of Baltimore County
2017
Skills
- Critical thinking
- Adaptability
- Microsoft Proficiency
- MDEC Proficiency
- 90-100 WPM
- Detail oriented
Timeline
Judiciary Clerk- Traffic
Baltimore County District Court- Towson
10.2024 - Current
Judiciary Clerk
Annapolis District Court
08.2023 - 10.2024
Office Services Clerk
MD State Department Of Assessment And Taxation
05.2022 - 08.2023
Flight Attendant
PSA Airlines
05.2021 - 02.2022
Veterinary Technician/Receptionist
Westview Animal Hospital
11.2020 - 05.2022
Veterinary Receptionist
Falls Road Animal Hospital
08.2019 - 11.2020
Admitting Specialist
University of Maryland Shock Trauma Center
06.2018 - 06.2019
Associate of Arts - General Studies
Community College of Baltimore County
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