Latia Goldring
Lusby,MD
Summary
Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Judiciary Clerk
State of Maryland
Upper Marlboro, MD
05.2022 - Current
- Evaluate submitted documents for accuracy and completeness against court standards.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approach customers and engaged in conversation through use of effective interpersonal and people skills.
- Provide excellent service and attention to customers when face-to-face or through phone conversations.
- Plan and complete group projects, working smoothly with others.
- Display strong telephone etiquette, effectively handling difficult calls.
- Recognize by management for providing exceptional customer service.
- Help employees feel valued and supported on interpersonal, customer and operational issues.
- Track cases and manage electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.
- Prepare and issued summons, complaints, warrants and other documents necessary for daily courtroom operations.
- Fulfill document requests by citizens, parties to cases, judges and attorneys, keeping records of documents provided.
- Answer face-to-face and telephone requests for information about warrants, citations and other court documents or procedures.
- Advise supervisors, judges and other office members on records, case status and other developments, alerting of approaching deadlines and procedural requirements.
- Follow confidentiality rules to preserve data quality and reduce potential information compromise.
- Direct clients and guests to correct departments, rooms and staff members.
- Answer telephones, direct calls and take messages.
Assistant Store Manager
Spirit Halloween LLC
California, MD
10.2019 - 11.2023
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Examined merchandise to correctly price and display products.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Medical Assistant
Dr. Bhargesh Mehta
Prince Frederick, MD
01.2017 - 04.2022
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Education
High School Diploma -
Calvert High School
Prince Frederick, MD06.2016
Skills
- Charting Expertise
- Inventory and Supply Management
- Professional Bedside Manner
- Documentation Procedures Expert
- HIPAA Compliance
- Understands Medical Procedures
- Appointment Scheduling
- Cleaning and Organizing
- Critical Thinking
- Examination Preparation
- Pharmacy Relations
- Multitasking and Prioritization
- Decision Making
- Updating Medical Records
- Operating EKG Equipment
- Multi-line Telephone System Operation
- Check-In and Check-Out Procedures
- Clear Communication
- Time Management
- Problem-Solving
- Work Planning and Prioritization
- POS Systems
- Hiring and Training
- Shift Scheduling
- Pricing and Markdowns
- Employee Motivation
- Policy Development and Enforcement
- Staff Development
- Goal Setting
- File Review
- Friendly, Positive Attitude
- Reliable & Trustworthy
- Conflict Resolution
- People Skills
- Organizational Skills
- Team Management
- Basic Math
- Planning & Organizing
- Microsoft Office
- Customer Service
- Computer Skills
- Problem Resolution
- Good Work Ethic
Supervision & Leadership
Certification
- Certified Nursing Assistant (expired license)
Timeline
Judiciary Clerk
State of Maryland
05.2022 - Current
Assistant Store Manager
Spirit Halloween LLC
10.2019 - 11.2023
Medical Assistant
Dr. Bhargesh Mehta
01.2017 - 04.2022
High School Diploma -
Calvert High School