Aylen Grillo
Sarasota,FL
Summary
Dedicated shift manager with strengths in employee training and customer service. Proven ability to resolve complaints and maintain compliance with health regulations, enhancing customer satisfaction. Dynamic shift manager skilled in training, problem-solving, and customer service. Achievements include enhancing team performance during peak hours and ensuring compliance with food safety regulations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
Sarasota, Florida
04.2024 - Current
- Supervised team members during peak hours to ensure effective service delivery.
- Trained new employees on operational procedures and customer service standards.
- Enforced food safety guidelines to ensure compliance with health regulations.
- Assisted in resolving customer complaints to enhance satisfaction and loyalty.
- Monitored equipment performance and reported maintenance needs promptly.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Monitored store operations to ensure compliance with company policies and procedures.
- Coached employees on interactions with customers to drive exceptional service.
- Communicated with other shift managers to facilitate continuum of customer service.
- Enforced safety standards throughout the store including proper use of equipment.
Education
High School Diploma -
IPU Presidente Allende
Cuba07-2012
Skills
- Employee training
- Customer service
- Equipment maintenance
- Food safety compliance
- Cash handling
- Team building
Certification
- ServSafe Certification
Languages
English
Limited
Timeline
Shift Manager
McDonald's
04.2024 - Current
High School Diploma -
IPU Presidente Allende