Aylin Orozco
Kroger
Indianapolis,IN
2
Languages
1
Certification
10
years of professional experience
Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.
Experienced with medication dispensing, patient communication, and inventory management. Utilizes pharmaceutical software to maintain high standards of care. Knowledge of regulatory compliance and quality assurance ensures safe and effective pharmacy operations.
Work History
Nationally Certified Pharmacy Technician
4 Years 5 Months- Processed prescription orders accurately and efficiently in fast-paced pharmacy environment.
- Assisted pharmacists in medication preparation and dispensing, ensuring adherence to safety protocols.
- Managed inventory levels, conducted regular audits to minimize discrepancies and waste.
- Trained and mentored junior technicians, enhancing team performance and workflow efficiency.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Hostess and To-Go
9 Months- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed waitlists effectively, optimizing seating arrangements during peak hours.
- Collaborated with servers and kitchen staff to ensure smooth service flow.
- Trained new hostesses on operational procedures and customer service standards.
- Monitored dining area for cleanliness, addressing any issues proactively.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Delivered pick-up and curbside orders to guests.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Multitasked in fast-paced environment, regularly checking on tables to promptly address customer needs
- Handled Cash and Credit transactions
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout dining experience.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Retail Store Associate
4 Months- Greeted customers and Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Greeted customers and fostered loyalty by providing friendly service and knowledgeable assistance.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Replenished, folded and arranged all of Fashions merchandise in attractive displays to drive sales.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Organized Fashions department freight and displayed merchandise on the sales floor to enhance the shopping experience.
- Attached security tags to clothing items to prevent theft. on all of the clothing and items that needed to be tagged.
- Provided exceptional customer service by assisting shoppers and addressing inquiries promptly.
- Maintained store organization and cleanliness, ensuring a pleasant shopping environment for customers.
PreMasker and Weeder
6 Months- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
General Merchandise Associate
2 Months- I was responsible for helping any customer's questions, comments, or concerns.
- Ensured adequate staffing during high customer volume periods.
- Kept sales floor clean, neat and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- I was responsible for helping any customer's questions, comments, or concerns.
- Answered customer questions regarding store merchandise, department information and pricing.
- Helped customers select merchandise by offering multiple product options fitting specific needs.
- Maintained clean, neat, and well-stocked sales floor to create inviting shopping environment and support sales.
- Guided customers in selecting merchandise by presenting multiple product options to meet their specific needs.
- I was responsible for pushing, pulling, and putting out freight.
- Managed inventory levels to ensure product availability and minimize stockouts.
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Collaborated with team members to replenish merchandise on sales floor, ensuring adherence to visual standards.
- Trained new associates on store policies, procedures, and operational best practices to improve team performance.
- Balanced multiple responsibilities simultaneously during peak times while remaining focused on delivering exceptional service experiences.
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Supported inventory management efforts by accurately tracking merchandise and restocking shelves as needed.
- Guided customers through product locations within the store efficiently, reducing search time while improving overall satisfaction levels.
- Increased customer satisfaction by providing friendly and efficient service in a fast-paced retail environment.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Crew Leader
3 Years 8 Months- Handled cash and credit transactions.
- Produced all the products.
- Covered peak hours during breaks and lunches to ensure smooth operations.
- Supervised crew members to ensure efficient service and adherence to operational standards.
- Trained new staff on food safety protocols and customer service excellence.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Resolved customer complaints effectively, maintaining high satisfaction levels and loyalty.
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Streamlined workflow processes to reduce downtime and increase overall productivity within the team.
- Managed resources efficiently, ordering supplies as needed and keeping track of inventory levels.
- Monitored operating machinery to assess progress, adjust settings, and maintain production speeds.
- Ensured high-quality customer service, resolving issues promptly and maintaining satisfaction.
- Followed instructions and safety protocols while operating machinery and equipment.
Education
High School Diploma - Paramedics Sciences and Nursing
- Took my pre-requisite classes for Paramedic Sciences
- Taking a step back from school to seek better educating jobs to advance my education in healthcare
High School Diploma - General Studies
Skills
Certified pharmacy technician (cpht)
Bilingual
Prescription processing
Prescription interpretation
Medication safety
Processing Insurance claims
HIPAA compliance
Workflow optimization
Staff training
Team collaboration
Attention to detail
Multitasking
Prioritization skills
Problem-solving skills
Quick learner
Empathy and patience
Medication storage and labeling
Accomplishments
- Became Lead Technician of Pharmacy
Certification
- CPhT - Certified Pharmacy Technician
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Nationally Certified Pharmacy Technician
Kroger
03.2022 - CurrentRead More
Hostess and To-Go
Hooters
06.2021 - 03.2022Read More
Retail Store Associate
Meijer
02.2021 - 06.2021Read More
PreMasker and Weeder
Signature Graphics
02.2020 - 08.2020Read More
General Merchandise Associate
Target
11.2019 - 01.2020Read More
Crew Leader
Dairy Queen
03.2016 - 11.2019Read More
Indiana University Purdue University Indianapolis
High School Diploma from Paramedics Sciences and Nursing
Read More
Portage High School
High School Diploma from General Studies
Read More