Ayman Issa
Richmond,TX
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Customer-oriented General Manager with 9 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Merchants Metal Recycling
Houston, TX
11.2021 - Current
- Recruited, trained and empowered employees to achieve key performance indicators.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Operations Manager
H-Town Scrap Metal
HOUSTON, TEXAS
07.2019 - 11.2021
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Enforced federal, state, local and company rules for safety and operations.
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
General Manager
TMTS Houston
Houston, TEXAS
07.2014 - 07.2019
- Recruited, interviewed and hired qualified staff for open positions.
- Tracked monthly sales to generate reports for business development planning.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA, and HIPAA requirements.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
Education
Associate of Business Administration - Business Administration And Management
STC
Lebanon11-1999
Skills
- Loss Prevention
- Business Development
- Recruitment
- Operations Management
- Risk Mitigation
- Profit Generation
- Problem Resolution
- Ware-House Management and Inventory Control
- Contract Negotiations
Certification
- OSHA-30
- Lean Six Sigma-Green Belt
Timeline
General Manager
Merchants Metal Recycling
11.2021 - Current
Operations Manager
H-Town Scrap Metal
07.2019 - 11.2021
General Manager
TMTS Houston
07.2014 - 07.2019
Associate of Business Administration - Business Administration And Management
STC