Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Support Specialist
James Greene & Associates
01.2024 - Current
Created help desk tickets, troubleshot and resolved desktop issues.
Delivered onsite technical support for the employees.
Used ticketing systems to manage and process support actions and requests.
Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
IT Technician
Lagos State Government-Lagos
01.2023 - 12.2023
Handling of the office network and Database
Making sure all Network and flow of data in the office are optimum
Setting up new systems in the office.
Established, repaired and optimized networks by installing wiring, cabling and devices.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.