Ayona Jones
Fort Washington,MD
Summary
Dynamic Dental Office Manager, enhancing practice efficiency and patient satisfaction. Excelled in insurance billing and effective communication, significantly boosting revenue and fostering a loyal clientele. Skilled in dental software and team leadership, ensuring top-notch patient care and operational excellence.
Overview
10
10
years of professional experience
Work History
Dental Office Manager
Painless Root Canal Specialist
11.2022 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Coordinated continuing education opportunities for dental staff members to stay updated with industry advancements and maintain licensure requirements.
- Developed successful marketing strategies to attract new patients while retaining existing clientele base.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
Lead Dental Assistant
Painless Root Canal Specialist
09.2018 - 11.2022
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Coordinated continuing education courses for colleagues within the practice, further enhancing the clinical skills of each team member.
- Ensured strict adherence to infection control protocols, maintaining a safe and sanitary work environment for both staff and patients.
- Improved practice workflow by efficiently setting up and breaking down dental operatories before and after each procedure.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
Dental Assistant
Adventure Dental and Vision
05.2017 - 09.2018
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and sterilized instruments and materials for use by dentists.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Prepared patient x-rays and images for dentist review.
Dental Assistant
Waterbrook Dental
04.2015 - 05.2017
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Sterilized rooms and prepped equipment and instruments for 8 procedures daily.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Education
Certificate of Completion - Expanded Function Dental Assisting
Fortis College
New Carrollton, MD01-2015
Skills
- Treatment Planning
- Dental software proficiency
- Schedule Management
- Insurance Billing
- Payroll
- Marketing
- Radiology
- Effective Communication
- Purchase Card Management
Timeline
Dental Office Manager
Painless Root Canal Specialist
11.2022 - Current
Lead Dental Assistant
Painless Root Canal Specialist
09.2018 - 11.2022
Dental Assistant
Adventure Dental and Vision
05.2017 - 09.2018
Dental Assistant
Waterbrook Dental
04.2015 - 05.2017
Certificate of Completion - Expanded Function Dental Assisting
Fortis College
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