AYOTUNDE ANTHONY ABIJOH
Queens Village,NY
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Specialist
Emerald Kreationz Inc
06.2020 - 05.2025
- Patched software and installed new versions to eliminate security problems and protect data.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and input commands to troubleshoot areas.
- Configured hardware, devices, and software to set up workstations for employees.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Managed approximately 20 to 30 tickets daily from customers and processed support actions and requests.
- Monitored system performance to identify potential issues.
- Configured and tested new software and hardware.
- Generated reports to track performance and analyze trends.
- Diagnosed and troubleshooted hardware, software, and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Developed and implemented preventive maintenance procedures.
- Installed, configured, and maintained computer systems and network connections.
Desktop Support Technician II//Technical Sales Associate
Certified Inventories
10.2018 - 05.2020
- Troubleshoot systems and work with clients to determine needed hardware or software changes.
- Diagnose software issues, install updates and/or new software, and remove malicious programs
- Specialize in computer system and laptop sales to personal and business clients.
- Disassemble systems, remove malfunctioning hardware, and install new parts.
- Answer multiple phone lines and act as a gatekeeper.
- Create and update service orders within the database.
- Consult with clients regarding technological needs as well as technical issues.
- Install software and hardware as requested through Impulse tickets, emails and management
- Troubleshoot various desktop PC related issues
- Assist users with market data application support (Bloomberg, Fidessa, Thomson Reuters)
- Participate in all ongoing projects and initiatives that impact user experience
Bench Technician
Oak Technologies Inc
02.2016 - 08.2018
- In-Store repair for residential and business customers.
- Hardware and software troubleshooting with Microsoft, proprietary and off the shelf software.
- Remote support for residential customers with remote software.
- In-home repair and setup for residential customers.
- Additional Duties involved:
- Front end sales and merchandise stocking.
- Set up of refurbished computers for resale.
- Custom builds as per customer request.
IT Specialist (internship)
The Printer Inc
04.2013 - 10.2014
- Company Overview: Lagos Nigeria
- Provided Computer help desk support to both onsite, and remote users with the use of windows remote desktop.
- Performed Diagnostics and troubleshooting of all computer equipment on and off the network.
- Created and maintained equipment inventory lists, for all equipment both in building and remote sites.
- Set up and configured Quality control scanners for verification of all printed materials.
- Researched and implemented an Aruba standalone wireless system with Aruba Airwave.
- Additional duties involved:
- Mobile device support, for all users.
- Lagos Nigeria
Education
Certificate - IT Administrator
New York Business Institute
New York, NYMaster of Science - Computer Networks
Middlesex University
Bachelor of Science - Information Technology & Business Information System
Middlesex University
Bachelor of Science - Computer Science
State University of Lagos
Advanced Training Diploma - Software Engineering - Accelerated Programmer Development Series
Aptech Institute
Skills
- Apple,Lenovo,Acer,and Dell device repair expertise
- HP, Lexmark printer service and repair
- Proficient in Microsoft Server 2016
- Access control implementation
- Skilled in navigating Windows XP environment
- DNS troubleshooting skills
- DHCP server management
- FTP server management
- LAN and WAN configuration expertise
- Understanding of TCP/IP architecture
- Experience with secure VPN solutions
- Network performance optimization
- DB2 performance optimization
- Data manipulation using SQL
Certification
- CompTIA PenTest+
- CompTIA Cybersecurity Analyst (CySA+)
- CompTIA A+
Computer Skills
Apple Computers, Lenovo Computers, Dell Computers, Acer Computers, Hp Printers, Lexmark Printers, Microsoft Server 2016, Server 2012, Server 2008, Active Directory, Windows XP, Windows 7, DNS, DHCP, FTP, LAN/WAN, NAT, Terminal Server, TCP/IP, VPN, Wireless Routers, DB2, SQL
Timeline
IT Specialist
Emerald Kreationz Inc
06.2020 - 05.2025
Desktop Support Technician II//Technical Sales Associate
Certified Inventories
10.2018 - 05.2020
Bench Technician
Oak Technologies Inc
02.2016 - 08.2018
IT Specialist (internship)
The Printer Inc
04.2013 - 10.2014
Bachelor of Science - Computer Science
State University of Lagos
Advanced Training Diploma - Software Engineering - Accelerated Programmer Development Series
Aptech Institute
Certificate - IT Administrator
New York Business Institute
Master of Science - Computer Networks
Middlesex University
Bachelor of Science - Information Technology & Business Information System
Middlesex University
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