Ayriana Brutus
Pittsburg,CA
Summary
Dynamic Member Specialist at Sam's Club with exceptional communication and strong interpersonal skills. Enhanced customer satisfaction through efficient transaction processing and effective complaint handling. Contributed to membership growth by facilitating enrollments and training new staff, fostering a collaborative team environment. Proven ability in client retention strategies and payment processing.
Overview
3
3
years of professional experience
Work History
Member Specialist
Sam's Club
09.2022 - Current
- Assisted members with inquiries, enhancing customer satisfaction and engagement.
- Processed member transactions efficiently, ensuring accuracy in billing and payment procedures.
- Collaborated with team members to maintain organized merchandise displays, improving product visibility.
- Facilitated membership enrollment and renewal processes, contributing to overall membership growth.
- Resolved member concerns promptly, promoting a positive shopping experience and loyalty.
- Trained new staff on operational procedures and customer service best practices, fostering team development.
Education
High School - GED
Pittsburg High School
Pittsburg, CA06.2023
Skills
- Exceptional communication
- Data entry proficiency
- Client retention strategies
- Strong interpersonal skills
- Customer service
- Customer support
- Call center experience
- Complaint handling
- Sales strategy
- Payment processing
- Document processing
Timeline
Member Specialist
Sam's Club
09.2022 - Current
High School - GED
Pittsburg High School