Ayriana Ross
Dallas,Tx
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Sales Associate
Dillards
04.2023 - Current
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
Education
High School Diploma -
Union High School
6636 S Mingo Rd Tulsa, OK 74133 United States08.2018
Skills
- Client Account Management
- Payment Processing
- Sales Development
- Contract Preparation
- Consultative Sales
- Account Updating
- Scheduling
- Data Entry
- Data Collection
- Call Management
- Product Knowledge
- Promotional Support
- Customer Relations
- Sales Expertise
- Money Handling Abilities
- Team Development
- Critical Thinking
- Customer Relationship Management (CRM)
- Live Chat Support
- Problem Resolution
- Technical Support
- Customer Service
- Active Listening
- Conflict Mediation
- Strategic Sales Knowledge
- Record Preparation
Timeline
Sales Associate
Dillards
04.2023 - Current
High School Diploma -
Union High School
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