Aysaiah Blair
Sonoma,CA
Summary
Dedicated customer service professional consistently meets company goals through organized practices. Works well under pressure and adapts to new situations and challenges to enhance organizational brand. Strong work ethic and team-oriented mindset committed to delivering exceptional customer service and contributing to company success.
Overview
6
6
years of professional experience
Work History
DTC Wine Club Coordinator
Gundlach Bundschu Winery
Sonoma, CA
01.2022 - Current
- Ensured seamless resolutions of inquiries to enhance experience quality.
- Analyzed target markets to identify growth prospects.
- Showcased brand expertise and strengthened reputation through event participation.
- Continually maintained and improved company's reputation and positive image in markets served.
- Entered data, generated reports, and produced tracking documents.
- Created accurate documentation utilizing job-specific digital tools.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered a constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Built relationships with customers and the community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Bartender
Russian River Brewing
Santa Rosa, CA
09.2022 - 05.2023
- Executed opening and closing tasks, including preparation of cash drawers and inventory checks.
- Elevated level of understanding in product details while improving customer interactions.
- Conducted regular inventory counts to keep bar and drink supplies stocked, avoiding expensive rush orders.
Law Enforcement Officer
Napa Police Department
10.2020 - 12.2021
- Engaged the local community with open communication and a collaborative approach to crime reduction.
- Controlled use of force and effectively de-escalated conflicts to minimize casualties, and comply with department policies.
- Followed all departmental policies and processes when apprehending and interrogating suspects.
- Collected first-hand statements from victims, suspects, and witnesses.
- Testified in court proceedings.
- Interrogated suspects in criminal investigations to uncover events, situations, and details.
- Responded to wide-ranging calls, and leveraged training to resolve situations.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly, and adapt to new situations.
Beer educator
Seismic Brewing Co
Sebastopol, CA
05.2019 - 08.2020
- Enhanced bar loyalty by cultivating meaningful interactions with guests.
- Operated POS systems, entered orders, accepted payments, made change, and conducted credit card transactions.
- Educated guests on craft beer knowledge to make informed recommendations.
- Delivered an efficient draft beer experience through proper keg setup.
Education
Associate of Arts - Criminal Justice
Santa Rosa Junior College
Santa Rosa, CAPOST Certified -
Contra Costa County, Office of The Sheriff LETC
Contra Costa County 10.2020
Skills
- Customer Relations
- Analyze customer buying habits
- Marketing, Sales
- Light accounting
- Attention to detail
- Planning and coordination
- Data entry
- Excellent communication
- Friendly, positive attitude
- Teamwork and collaboration
- Calm under pressure
Timeline
Bartender
Russian River Brewing
09.2022 - 05.2023
DTC Wine Club Coordinator
Gundlach Bundschu Winery
01.2022 - Current
Law Enforcement Officer
Napa Police Department
10.2020 - 12.2021
Beer educator
Seismic Brewing Co
05.2019 - 08.2020
Associate of Arts - Criminal Justice
Santa Rosa Junior College
POST Certified -
Contra Costa County, Office of The Sheriff LETC