Aysaiah Tucker
Sonoma,CA
Summary
I'm a dedicated customer service professional with a history of meeting company goals by utilizing consistent and organized practices. I'm skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I'm hard working and team oriented.
Overview
7
7
years of professional experience
Work History
DTC Wine Club Coordinator
Gundlach Bundschu
01.2022 - 12.2022
- Customer service
- Conducted market research to identify new opportunities and target markets.
- Brand ambassador at exclusive wine club events
- Continually maintained and improved company's reputation and positive image in markets served.
- Entered data, generated reports, and produced tracking documents.
- Used job-related software to draft and finalize written correspondence and documentation.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Beer educator
Seismic Brewing Co
05.2019 - 08.2020
- Engaged guests with good conversation, building bar loyalty and encouraging repeat business
- Operated POS systems, entered orders, accepted payments, made change, and conducted credit card transactions
- Educated guests on craft beer knowledge to make informed recommendations
- Tapped beer kegs and served draft beer.
Bartender
H. Inc
06.2016 - 05.2020
- Maintained aesthetic bar appearance through continuous cleaning, organizing, and supply replenishment
- Engaged guests with warm conversation, building bar loyalty and encouraging repeat business
- Drove customer satisfaction by preparing expertly-crafted drinks and pouring beer and wine selections
- Served food and alcoholic beverages in high-volume establishment, upholding superior customer service
- Served high customer volumes during special events, nights, and weekends.
Education
Associate of Arts - Criminal Justice
Santa Rosa Junior College
Santa Rosa, CA06.2024
Skills
- Customer Relations
- Corporate Communications
- Analyze Customer Buying Habits
- Marketing Sales
- Accounts Payable and Accounts Receivable
- Microsoft Office
- Flexible and Adaptable
- Attention to Detail
- Planning and Coordination
- Data Entry
- Self-Motivated
- Excellent Communication
Timeline
DTC Wine Club Coordinator
Gundlach Bundschu
01.2022 - 12.2022
Beer educator
Seismic Brewing Co
05.2019 - 08.2020
Bartender
H. Inc
06.2016 - 05.2020
Associate of Arts - Criminal Justice
Santa Rosa Junior College
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