Ayse Arslan
Ivy Test Prep
Lodi,NJ
2
Languages
1
year of professional experience
Dedicated program management professional skilled in customer service and strategic planning. Known for building strong relationships with instructors and program participants, ensuring effective collaboration and continuous improvement in educational outcomes.
Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to positive team atmosphere and ensure customer satisfaction.
Work History
Program Coordinator
1 Year 4 Months- Coordinated program logistics, ensuring timely delivery of educational materials to students.
- Developed and maintained relationships with instructors, facilitating effective communication and collaboration.
- Organized and implemented student assessments, enhancing feedback mechanisms for continuous improvement.
- Streamlined scheduling processes, improving efficiency in course offerings and resource allocation.
- Tracked program performance metrics, providing insights for strategic decision-making to improve outcomes.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Designed program implementation and maintenance plan.
- Created compelling visual content using design tools to boost user interaction rates.
- Utilized Microsoft Excel functions, graphs and pivot tables to summarize information.
Crew Member Dairy Queen
9 Months- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of workstations to ensure a safe environment.
- Assisted with food preparation and storage following safety and hygiene standards.
- Operated kitchen equipment efficiently, contributing to smooth daily operations.
- Managed cash register transactions accurately while handling customer payments.
- Supported training of new crew members on standard procedures and best practices.
- Collaborated with team members to complete orders.
Education
Associate of Science - Mechanical Engineering
Skills
Program management
Office administration
Proactive mindset
Strategic planning
Customer service
Teamwork and collaboration
Time management
Multitasking and organization
Clear communication
Cash handling
Languages
English
Native or Bilingual
Turkish
Native or Bilingual
Timeline
Program Coordinator
Ivy Test Prep
05.2025 - 09.2026Read More
Crew Member Dairy Queen
Ulus
04.2025 - 01.2026Read More
Bergen Community College
Associate of Science from Mechanical Engineering
Read More