Aysha Marchbanks
Columbus,US
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Offering a positive attitude and genuine interest in helping others. Seeking to transition into new field where these skills can be leveraged to enhance team performance and patient satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Concero
10.2022 - Current
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Developed strong customer relationships and loyalty through effective communication
Customer Service Representative
TTEC
11.2021 - 01.2022
- Logged details of customer service calls in computer system following correct protocols
- Made appropriate account corrections to resolve customer problems
- Updated and maintained database with accurate customer information and timely data entry
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
Car Hopper
Sonic
12.2019 - 03.2020
- Efficiently managed multiple tasks simultaneously in fast-paced environment
- Processed payments, counted money and provided correct change
- Served guests by carrying food and drink items to vehicles
- Consistently provided high level of service to ensure customer loyalty and repeat visits
Education
Associate Degree - Nursing
East Mississippi Community College
Mayhew, MS12.2024
Bachelor of Science (B.S.) - Public Health Education
Mississippi University for Women
Columbus, MS04.2021
Associate in Arts (A.A.) - Nursing
East Mississippi Community College
Scooba, MS05.2017
Skills
- Patient Advocacy
- Patient Care Planning
- Effective Communication
- Active Listening
- Prioritization
- Data entry
- Time Management
- Problem Solving
- Critical Thinking
Certification
Tuberculosis Administration Certificate
Timeline
Customer Service Representative
Concero
10.2022 - Current
Customer Service Representative
TTEC
11.2021 - 01.2022
Car Hopper
Sonic
12.2019 - 03.2020
Bachelor of Science (B.S.) - Public Health Education
Mississippi University for Women
Associate in Arts (A.A.) - Nursing
East Mississippi Community College
Associate Degree - Nursing
East Mississippi Community College
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