Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ciera Smith

Columbus,Mississippi

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Concentrix
03.2020 - 07.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Delivered prompt service to prioritize customer needs
  • Maintained up-to-date knowledge of product and service changes
  • Followed up with customers about resolved issues to maintain high standards of customer service
  • Educated customers about billing, payment processing and support policies and procedures

Personal Care Assistant

Generations Care LLC
01.2018 - 01.2020
  • I worked from home taking in-bound calls for an insurance company
  • I went into people homes and assisted with my client's activities of daily living
  • Remained alert to problems or health issues of clients and competently responded.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Planned, prepared and served meals and snacks according to prescribed diets.

Line Assembler

MTD
01.2016 - 01.2018
  • I worked on an assembly line putting together parts for a
  • Met daily quotas consistently by always working hard and efficiently with little downtime.
  • Practiced standard operating procedures for consistent production results.
  • Restocked other stations and moved completed items to other stations for additional processing.
  • Protected team members by identifying and removing safety hazards, keeping pathways clear and equipment properly stored.
  • Removed imperfections in component pieces and finished work.

CNA

Vineyard Court Nursing Home
01.2012 - 01.2016
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.

Customer Service Representative Agent

Sitel
01.2010 - 01.2012
  • I took calls and helped the customer with tech issues.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Answered constant flow of customer calls with minimal wait times.

Education

No Degree - Phlebotomy

East Mississippi Community College
Mayhew, MS
11.2023

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Everest Institute
2008

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Sto-Rox High School
2006

Skills

  • Time Management
  • Typing
  • Verbal and Written communication
  • People Focus
  • Active Listening
  • Customer Relations
  • Multi-Line Telephone Operation
  • Customer Loyalty
  • Patient Registration
  • Insurance Information Collection
  • Chart Pulling
  • Responding to Emergencies
  • Supporting Personal Needs

Timeline

Customer Service Representative

Concentrix
03.2020 - 07.2022

Personal Care Assistant

Generations Care LLC
01.2018 - 01.2020

Line Assembler

MTD
01.2016 - 01.2018

CNA

Vineyard Court Nursing Home
01.2012 - 01.2016

Customer Service Representative Agent

Sitel
01.2010 - 01.2012

No Degree - Phlebotomy

East Mississippi Community College

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Everest Institute

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Sto-Rox High School

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Ciera Smith