Aysika Mitra
Fort Worth,Texas
Summary
Dynamic beverage professional with a proven track record , I foster guest relationships through personalized service, ensuring satisfaction and repeat business. Committed to maintaining high standards of cleanliness and compliance in fast-paced environments.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Beverage Server
Omni Hotels & Resorts
Fort Worth, TX
11.2023 - 06.2025
- Delivered exceptional customer service by promptly serving beverages and addressing guest inquiries.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Collaborated with kitchen staff to coordinate timely beverage orders, enhancing overall dining experience.
- Executed efficient inventory management practices, ensuring adequate stock levels of beverages and supplies.
- Adapted to fast-paced environment by managing multiple tables simultaneously while maintaining high service quality.
- Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
- Resolved guest complaints swiftly, fostering positive relationships and encouraging repeat patronage.
Bartender
Riu Hotels & Resorts
Maldives
10.2021 - 08.2023
- Crafted and served a variety of cocktails in high-pressure environments.
- Maintained cleanliness and organization of bar area to ensure compliance with health standards.
- Trained new staff on beverage preparation techniques and customer service protocols.
- Developed seasonal drink menus to enhance guest experience and promote local ingredients.
- Assisted management in inventory control by tracking stock levels and ordering supplies as needed.
- Implemented efficient workflows during peak hours to maximize service speed and quality.
- Engaged with guests to build rapport, ensuring satisfaction and repeat business through personalized service.
Education
Hotel Management
Ramkrishna Institute of Hotel Management
West Bengal, India07-2020
Skills
- Excellent customer service
- Strong communication skills
- Patience and empathy
- Efficient multitasking
Certification
Cicerone Level 1
Languages
English
Hindi
Bengali
German
Professional Working
Timeline
Beverage Server
Omni Hotels & Resorts
11.2023 - 06.2025
Bartender
Riu Hotels & Resorts
10.2021 - 08.2023
Hotel Management
Ramkrishna Institute of Hotel Management